Velobet Casino - Der Spieler erhält nicht das versprochene Cashback.

Hi there

I opened an account at velobet because they are a sister site of my stake /rolletto etc the 10%cash back on all deposits is a major draw for playing at this group..

Unfortunately with velo bet its impossible to get this cash back onto my account as they are tottaly unresponsive to various emails and live chat does not work.

I'm not 100%on the actual amount of cashback in question as the transaction history only goes back 20 days..

Dear jahiles3,

Thank you very much for submitting your complaint. I'm sorry to hear about your issue.

Could you please advise when exactly you opened your account at Velobet?

Have you passed the KYC verification?

Regarding the 10% cashback, are you talking about this particular promotion? https://velobet.com/en/static/promos?pid=4560

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear jahiles3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.