Vauhdikas Casino - Der Rückzug des Spielers hat sich verzögert.

About a week and a half ago, I requested a withdrawal but haven't received any payment yet. I keep contacting them, but they always come up with something new. Now, they want a statement of my account transactions from the past 6 months. My verification was and is approved. When I check my withdrawal on the casino's website, it says it has been successfully approved.

Har gjort en uttag för en och en halv vecka sedan ingen utbetalningar än, jag kontaktar de hela tiden, men de hittar alltid på nåt nytt. Nu vill de ha utskrift på min konto transaktion 6 månader tillbaka. Min verifiering var och är godkänd. När jag kollar på min uttag på casino sidan står det att det är succes godkänd.

Dear Sduvnjak,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please list which documents you have already provided and when exactly did you send the last one?
• Have you provided all the required documents as soon as possible and in the correct format?
• Could you please share a screenshot of the verification status of your account and a screenshot of your withdrawal request with the status visible?
• Could you please share with me your communication with the casino when trying to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Now the money has been returned back to my casino account, they want more documents. This is how they keep going back and forth. In any case, I have sent the documents they wanted again to see if it is enough.

Regards, Semir

Nu har pengarna returneras tillbaka till min casino konto, de vill ha mera dokument. Så här håller de på fram och tillbaka. Jag har i allafall skickat dokument som de ville ha igen få se om det räcker.

Mvh.Semir

Hello,

According to them, we have solved the problem after I sent several documents. At least that's what it says in the email they sent last night. Now I had to make a withdrawal in another way, bank transfer.

Hej,

Enligt de har vi löst problemet efter jag skickat flera dokument. Det står så i allafall i mail de skickat igår kväll. Nu var jag tvungen göra uttag på annat sätt, bank transfer.

Dear Sduvnjak, Thank you very much for the update.

We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Hello,

I've received the money, so I want to thank you for listening and wanting to help. Thank you.

//SEMIR

Hej,

Jag har fått pengarna, så jag vill tacka att ni lyssnde och ville hjälpa. Tack.

//SEMIR

Dear Sduvnjak,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru