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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Beschwerde wurde beantwortet von Tomas Biscuit

Deutsch
Dear Geggocore,Thank you very much for submitting your complaint. I’m sorry t... vor 4 Tagen
Thanks for your emails.I went through the provided information.Could you plea... vor 4 Tagen
Thanks for the update.Please note requesting bank statements in cases of lost... vor 4 Tagen
I understand you want to enjoy your winnings as soon as possible. Could you p... vor 4 Tagen
Thank you very much, marianasalo1012, for providing the necessary information... vor 4 Tagen
I understand you want to enjoy your winnings as soon as possible.Please share... vor 4 Tagen
Dear torri,Could you please confirm you contacted your bank and inquired abou... vor 4 Tagen
Thank you very much, jony90, for providing the necessary information. I will ... vor 4 Tagen
Dear grzegorz91wisniewski,We are extending the timer by 7 days. Please, be aw... vor 4 Tagen
Dear Danperez72au,For us to intervene we would need the information I request... vor 4 Tagen
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