SpinJo Casino - Der Rückzug des Spielers hat sich verzögert.

casino is stalling on paying me with multiple excuses, technical, verification, waiting for payment provider, too many winners etc. I’ve tried talking to support everyday, also the VP manager who says there’s too many winners and the financial department can5keep up

don’t know what steps to take, please advise

Dear derozariom,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm that you have passed the KYC verification and when?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear derozariom,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.