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I requested a withdrawal on 12/25/2023 via BitCoin, and it still says the withdrawal is pending.

Dear nsper7, 

Thank you very much for submitting your complaint. I am sorry to hear that you are facing an issue. To better understand the situation, would you please answer a few questions?

Have you successfully withdrawn any funds before?

Can you confirm that you have completed the KYC verification process?

Did you accumulate your winnings with or without an active bonus?

We will do our best to resolve this issue as soon as possible. Thank you in advance for your response.

Best regards

Veronika

Dear nsper7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.