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I have been waiting for payment since 25.11... and still nothing? Casino does not respond to e-mail. Nothing!!

I live in Germany

Od 25.11 cekam na vyplaceni… a porad nic? Casino nereaguje na e-mail. Nic!!

ziju v nemecku

Hello Ala22,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slotimo Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Good day, thank you for your reply!

even my account is already verified. I didn't use the bonus. I played with real money.

The casino only communicated with me via chat. They did not respond to e-mails at all.

yes, it's the first request.. so we'll wait a week and see....

I thought he had to transfer the money after 48 hours from the request for withdrawal?

Ala22

Dobry Den, dekuju za odpoved!

ani muj ucet uz je overeny. Nepouzil jsem bonus. Hral jsem se skutecnymi penezi.

casino se mnou komunikovalo jen pres chat. Na e-maily vubec neragovali.

ano je to prvni pozadavek.. tak jeste tyden pockame a uvidime….

ja myslel, ze musi prevez penize po 48 hodinach od pozadani vyberu?

Ala22

The recommended time frame is 14 days no matter what the casino say. It can also happen much faster but we the average time frame is 2 weeks.

Can you please advise if there's been any update in your case since your last post?

Good day, unfortunately nothing has changed... and it's already been 14 days... what next steps should I take? To get my money?

Thank you

Dobry Den, bohuzel nic se nezmenilo… a to uz je to dyl jak 14 dni.. jake mam prosim podniknout dalsi kroky? Abych dostal svoje penize?

dekuju

Hello Ala22 and thank you for the update. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on and will try to get in touch directly with the casino.

Wish you best luck resolving it.

Regards,

Nick

Dear Ala22,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a Slotimo Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Slotimo Casino,

Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Stefan and Ala22, 

Apologies for the delayed reply. 

We would like to confirm that the player has received her withdrawal and everything is in order now. 

Best Regards, 

Slotimo Casino Team 

Dear Ala22,

Could you please confirm if you have received the payment?

I am looking forward to your response.

Kind regards,

Stefan

Dear Ala22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.