Sirwin Casino - Der Rückzug des Spielers hat sich verzögert.

I would like to file a complaint about Sirvin Casino. I deposited $250 and played it once in the slots section. I didn’t win or lose anything, so I decided it wasn't my day and wanted to withdraw my money. When I tried to withdraw, I received the following message: "In Roulette, Baccarat, Blackjack, Fan tan games, 1-to-2 and 1-to-3 winning games, the conversion is void. Since your bets look risky, you need to play games in the slot area 10 times your deposit amount. You have to play as much as the amount you deposit in the slot area. There must be at least 2.00 odds in games with bet cashing."

1. I played in the slots section.

2. I did not bet on roulette, baccarat, blackjack, etc.

3. I bet on a 1-to-1 outcome.

4. I placed a bet with odds of 2.12, which is greater than 2.

I followed all their rules, but they are saying that I need to wager my deposit 10 times. However, the chat and their rules stated that I only needed to wager the deposit once to withdraw. I did everything, but they are not allowing me to withdraw. I did not take or activate any bonuses!!!!

Хочу пожаловаться на казино сирвин. Я сделал депозит 250 долларов. Прокрутил его в разделе слоты один раз. Ничего не выйграл ничего не проиграл решил что не везет и вывести деньги надо. Начал выводить в ответ мне сообщение: In Roulette, Baccarat, Blackjack,Fan tan games, 1-to-2 and 1-to-3 winning games, the conversion is void. Since your bets look risky, you need to play games in the slot area 10 times your deposit amount. You have to play as much as the amount you deposit in the slot area. There must be at least 2.00 odds in games with bet cashing.

1- Я ставил в разделе слоты

2-Я ставил не в рулетку ни в бакару ни в блекджек и тд

3-Я ставил на исход 1-to-1

4-Я ставил на коэффициент 2.12 что больше 2

Я все их правила соблюдал. А они пишут что надо депозит прогнать 10 раз. Но в правилах и вчате мне сказали что для вывода нужно проставить депозит один раз. Я все сделал но мне не выводят. Бонусов я не брал и не активировал!!!!

Dear garafis1,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sirwin Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly you played predominantly Andar Bahar in the casino?
• Did you wager your deposit once, or ten times as the casino requested later?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I put it mainly in Andar Bahar.

I placed my entire deposit once.

Ставил приемущественно в Андар бахар.

Проставил весь свой депозит один раз.

Dear garafis

Thank you for reaching out . We have checked your account and we noticed that you have managed to withdraw all your funds with not an issue. If we can assist you with anything else, please do not hesitate to contact us at support@sirwin.com.

Have a great day!

Sirwin Team

Thanks to Sirwin Team for the reply.

Dear garafis1,

Please confirm you received your funds, or let us know how else we might assist you.

Dear garafis1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.