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My withdrawal has been delayed for at least 3 weeks.

η αναληψη μου έχει καθυστερήσει τουλάχιστον 3 βδομαδες.

Dear sbabaliaris,

Thank you very much for submitting your complaint. I’m sorry to hear about the delay with your withdrawal. I can understand how frustrating it must be to wait for so long without any resolution.

To help us better understand your situation and assist you effectively, could you please provide additional details about the issue?

Verification Process:

• Have you completed the casino’s verification process?
• If yes, did the casino confirm that all your documents were approved?
• If no, were you asked to submit any specific documents for verification?

Bonus Usage:

• Were your winnings accumulated while using an active bonus or promotion?
• If yes, do you remember any specific terms related to the bonus (e.g., wagering requirements, withdrawal limits)?

Communication with the Casino:

• Have you contacted the casino about the delay? If so, what was their response?
• Did they provide any reason for the delay or mention any additional steps you need to complete?

Relevant Documentation:

Please forward any emails, screenshots, or communication with the casino regarding your withdrawal to petronela.k@casino.guru so that we can review the details thoroughly.

Your cooperation is crucial for us to proceed with your case and work towards a resolution. Without this information, we won’t be able to investigate further or advocate effectively on your behalf.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!

Good evening!

I was not asked for any identification information.

the bonus offer had a wagering target which was completed and the amount was unlocked

I have also contacted several times with the same response that there is a delay and please be patient.

Καλησπέρα!

δεν μου ζητήθηκε κάποια ταυτοποίηση στοιχειων

η προσφορά μπόνους είχε έναν στόχο για τζιράρισμα ο οποίος ολοκληρώθηκε και το ποσό ξεκλειδωθηκε

Επίσης έχω επικοινωνήσει αρκετές φορές με την ίδια απάντηση ότι υπάρχει καθυστέρηση και κάντε λίγο υπομονή.

All good, the withdrawal was completed and I applied for another one, I hope it doesn't take the same amount of time, thank you.

Ολα καλά η ανάληψη ολοκληρώθηκε και αιτήθηκα άλλη μια ελπίζω να μην καθυστέρηση το ίδιο χρονικό διάστημα ευχαριστώ.

Dear sbabaliaris,

Great news :) We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot (link here). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Petronela

Casino.Guru