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I have been waiting for three days for the casino to credit the money I won from the games. I made the withdrawal but they still haven't deposited the money. Plus, when I join the chat, the response is always the same - that it's still processing.

Llevo 3 días esperando que el casino ingrese el dinero que gane con los juego hize el retiro y todavía no me ingresan el dinero y además cuando entro en el chat la respuesta siempre la misma que esta processando

Dear Thata2507,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Ok, they sent me a response and they want me to send a photo of my card for them to do the verification. I don't send a photo of my card. My card is something personal. I already sent the ownership of my account. The payment verification I made on their account and everyone else. , you want the photo of the expiration date of the card, the number all in photo

Ok me enviaron una respuesta y quiere que envíe foto de mi tarjeta para ellos hacer la comprobación yo no envío foto de tarjeta mi tarjeta algo personal yo ya envié la titularidad de mi cuenta la comprobación de pago que hize en las cuenta ellos y todo los demás , quiere ls foto de la fecha de caducidad de la tarjeta el número todo en foto

I play at another casino and I have never had this problem with them. It is my first time at this casino. I did the verification and it went well. I don't know what you want to make the withdrawal.

yo juego en otro casino y nunca tuve este problema con ellos es mi primera vez en este casino hize la verificación y salió bien no sé qué es lo que quiere para hacer el retiro

Dear Thata2507,

We're sorry to hear that you've experienced difficulties during your last withdrawal request.

It shall be noted that you've already withdrew larger sums in the past.

The mentioned delay occurred as you were requested to provide certain information related to your deposit method. Today you've successfully complied with this request and we'd like to confirm that the information was well-received on our end.

The withdrawal request was approved for execution and you should expect to receive it tomorrow.

You will also be notified by our financial department upon the completion of your withdrawal.

Please feel free to update here once you've received your withdrawal and this complaint can be marked as resolved.

Moving forward, we'd like to wish you only positive experiences playing in Rollino Casino.

Best Regards,

Rollino Team

🙌🏽🙌🏽🙌🏽🙌🏽 I waited until tomorrow to see if it was already admitted and if it was already admitted I come here and of course I will remove the complaint and put it as resolved, thanks guru

🙌🏽🙌🏽🙌🏽🙌🏽 esperó hasta mañana aver se ya ingresó y se ya ingresado vengo aquí y claro le quito la queja y pongo como resuelta, gracias gurú

Great news. Thank you, both sides, for the updates.

Dear Thata2507,

Please let me know once you receive your winnings. Looking forward to hearing from you.

Case is now resolved, they have already paid me the profits, thank you

Caso ya está resuelto ya me pagaron las ganancias gracias

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Thata2507, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru