RichPrize Casino - Das Konto des Spielers wurde gesperrt.

After winning funds, the casino blocked my account and stole money from the account, thus they did not give an opportunity to clarify the matter ... Can I ask for help in this matter?

Kasyno po wygraniu srodkow zablokowalo moje konto i ukradlo pieniadze z konta tym samym nie dali mozliwosci wyjasnienia sprawy...Czy moge prosic o pomoc w tej sprawie ?

Dear przemek1414,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

PS: I came accross this case. Could you please advise if you know the player who submitted that complaint?

Thank you, przemek1414, for your email. Please understand you can only have one open complaint per issue. Therefore, I will close this case now and we will continue in your first thread. Thank you for your understanding.