QuickWin Casino - Der Rückzug des Spielers wurde abgelehnt.

Good day, I was fortunate enough to make a €600 profit from a €100 bet on quickwin Casino. However, my request to withdraw my winnings has been denied. After seven days with no progress, I contacted support, only to find that my withdrawal had been canceled without any explanation. Initially, I deposited using a Mastercard and tried to withdraw using the same method, but it didn't work. Now, I've tried using crypto (ETH). I would appreciate your help with this issue.

Guten Tag, ich habe in dem quickwin Casino glücklierweise mit 100€ in Sportwetten 600€ Gewinn gemacht, nun möchte ich mein Gewinn auszahlen lassen was jedoch abgelehnt wird, nach 7 Tage habe ich mich gezwungen gesehen den Support anzuschreiben da nix passiert ist, daraufhin wurde meine Auszahlung storniert ohne Begründung, vorab nochmal hab ich mit via Mastercard eingezahlt und nun auch versucht via Mastercard auszuzahlen was nicht geklappt hat, nun hab ich es mal mit crypto versucht (ETH) ich würde mich freuen über eure Hilfe

Dear Mirabella123,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm if you passed the full KYC verification?

Did you accumulate your winnings from a sports bet, or did you make a bet on some casino game?

What was the support's reply to your withdrawal being canceled? What did they suggest you to do?

What is the status of your current cryptocurrency withdrawal?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

The money is there, it's taken care of. Thank you!

Geld ist drauf hat sich erledigt Danke!

Dear Mirabella123,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru