Posido Casino - Die Spielerin kann nicht auf ihr Konto zugreifen, nachdem sie eine Auszahlung beantragt hat.

Good afternoon.

Yesterday, I played at Casino Posido for the first time. I made deposits, played, and last night I requested a withdrawal of 220 euros, leaving some money to play again.

However, since this morning I have been trying to access the casino's website without success. I've tried on both my computer and my phone, but nothing works. I get the following message: "posido158.com refused to connect". So, I can't log in, check if my withdrawal request was processed, or see what happened to the remaining money I left there. Was the casino blocked or something like that?! I'm worried I might have lost everything.

Boa tarde.

Ontem joguei pela primeira vez no casino Posido . Fiz depósitos , joguei e ontem há noite fiz um pedido de levantamento de 220 euros , e deixei lá ficar algum dinheiro para jogar de novo.

Entretanto estou desde esta manhã a tentar entrar no site do casino , e não consigo . Já tentei com o computador, com o telemóvel , e nada. Aparece-me a seguinte mensagem "posido158.com recusou estabelecer ligação" . E então não consigo entrar , não consigo saber se consegui fazer o pedido de levantamento, e como fica o resto do dinheiro que lá deixei. O casino foi bloqueado ou algo assim ?! Estou com receio de ter perdido tudo .

Dear anasofiateodoro3,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue.

I have checked the casino website and it is working for us without any problems.

Have you tried clearing your cookies and cache, deleting your browser history, and then accessing the casino website https://posido.com/ again?

Could you kindly advise if you use any VPN or IP-masking software to access the casino website?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Yes, I've even tried to log in via the computer and another cell phone.

I don't use VPN or IP masking..

Sim, inclusive já tentei entrar pelo computador e através de outro telemóvel.

Não uso vpn nem mascara de ip ..

If the problem is playing in Portugal, you shouldn't even have to open the website, deposit and play.

Se o problema for jogar em Portugal, para isso não devia ter deixado sequer a abrir a site, deixar depositar e jogar .

Ok, now I tried turning off the internet at home and using only mobile data and I managed to access the casino website.

Thanks.

Ok, tentei agora desligar a internet de casa e usar só os dados móveis e consegui entrar no site do casino .

Obrigada.

Dear anasofiateodoro3,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru