Olympusbet Casino - Der Spieler beantragt eine Rückerstattung seiner Anzahlung.

Ladies and Gentlemen

I had asked the casino to permanently close my account. However, the casino granted me access again. As a result, I lost another €50.00. The casino is not responding to my refund request. I posted this on 7/7/23.

Best regards

Mostafa *****

Sehr geehrte Damen und Herren,

Ich hatte das Casino darum gebeten, mein Konto dauerhaft zu schließen. Das Casino hat mir jedoch wieder Zugang gewährt. Hierdurch habe ich weitere 50,00 € verspielt. Das Casino reagiert nicht auf meine Rückerstattungsanfrage. Diese habe ich am 07.07.23 gestellt.

Mit freundlichen Grüßen

Mostafa *****

Dear eurogalaxy85,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Olympusbet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please forward your account closure request to my email at tomas@casino.guru

Do I understand correctly the casino closed your account first and only then reopened your account and allowed you to deposit?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear eurogalaxy85,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Tomas,

Yes. You have understood the situation correctly. I have just sent you the communication with the casino.

Hi Tomas,

Ja. Sie haben die Sachlage richtig verstanden. Die Kommunikation mit dem Casino habe ich Ihnen soeben zugesendet.

Thank you for your message, however,

I would like to ask you for the conversation the casino is referring to in the confirmation your account will be closed. I apologize for the inconvenience.

We'll need to see the request you sent to the casino in order to proceed.

Keep in mind we explained to you our position in helping players in similar situations in this complaint: https://de.casino.guru/slottojam-casino-der-spieler-fordert-eine-ruckerstattung

Without evidence you requested account closure/ self-exclusion in the casino due to a gambling problem we are unable to help you with your request for a refund.

I'll await your reply.

Dear eurogalaxy85,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Regrettably, the player has not responded to our messages and inquiries. Therefore, we cannot proceed with further investigation and have no alternative but to dismiss this complaint. The player can reopen this complaint after submitting the requested information to tomas@casino.guru