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Hello I am desperate to receive the money from this casino, I state that I played without requesting a bonus is that the one made is not even a win but a part of the money recovered. I requested a withdrawal of € 1000 on 06/27/2022 to date I have not received any money or a response, I was just told that there is no need for documents to be sent. The responses of the live chat are all the same and copy paste. Nobody can tell me anything I would like help from you. Thanks in advance, my username is angelomonti90 on the casino

Buongiorno sono disperato per ricevere i soldi da questo casino , premetto che ho giocato senza richiedere bonus è che quella fatta non è nemmeno una vincita ma una parte di soldi recuperata . Ho richiesto un prelievo di €1000 il 27/06/2022 ad oggi non ho ricevuto ne soldi ne una risposta , mi è stato solo detto che non c’è bisogno di documenti da inviare . Le risposte della live chat sono tutte uguali e copia incolla . Nessuno mi sa dire nulla vorrei aiuto da voi . Vi ringrazio anticipatamente , il mio nome utente è angelomonti90 sul casinò

Dear Angelomonti90,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

I was not asked for any verification, simply no one gives me news, despite the times specified in the terms and conditions are 3 working days and in my case today is the 4th

Non mi è stata richiesta nessuna verifica , semplicemente nessuno mi da notizie , nonostante i tempi specificati nei termini e condizioni sono di 3 giorni lavorativi e nel mio caso oggi è il 4

I fully understand your frustration, Angelomonti90. However, I will set the timer for additional 8 days allowing to casino two full weeks to process the payment and if there’s no development by Monday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Dear Angelomonti90,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.