Netabet Casino - Die Einzahlung des Spielers verzögert sich.

Good evening, I made a deposit to play, and it's been about 3 hours with nothing happening. What can I do? I sent a message to support, but I haven't received a response.

Buenas noches ise un deposito para jugar ya son como 3 horas y nada que puedo aser mande mensaje a soporte y y no me dieron respuesta

Dear Audielm, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I have already contacted them and they told me to wait. What they don't explain to me is why I struggle if I don't have problems in other casinos. It's not much, but if I had deposited another amount

Ya me puse en contacto y me dijeron que esperara lo que no me explico es porque batallo si en otros casinos no tengo problemas no es mucho pero si hubiera depositado otra cantidad

Did you contact your payment provider as I suggested?

Did you communicate with the casino that your deposit has not been credited?

Please forward me all the communication that could be relevant to our investigation at veronika.f@casino.guru.

Thank you for your patience and cooperation.

Good morning, thank you for your help, the payment has already been processed, now I have a question, I registered to get the welcome bonus, I have already uploaded all my documents to verify my account but I have done it for more than a week now but I have no answer, what can I do in that case?

Buenos dias gracias por su ayuda ya se proceso el pago aora tengo una pregunta me reguistre para obtener el bono de bienvenida ya subi todos mis documentos para verificar mi cuenta pero ya tengo mas de una semana que lo ise pero no tengo respuesta que puedo aser en ese caso