N1 Casino GR - Die Gewinne des Spielers aus den Freispielen wurden nicht gutgeschrieben.

Good evening, on 10/07/24 or 09/07/24,

I activated 10 free spins that I had won a few days earlier from the date mentioned, through Pragmatic Play’s Drops & Wins. Those spins were worth 60 cents each, and I won approximately €125 from them. However, the casino has not credited the amount for over 2 weeks, stating that after a check they did on 11/07, they found nothing.

I didn't manage to take a screenshot because as soon as I won the money, I continued playing. When I did not see the amount added to my balance, I refreshed the page and couldn't take a screenshot.

I requested the casino to send me a detailed report of the spins I made on 09/07 and 10/07, but I have not received a response.

This is a scam.

Καλησπέρα σας στης 10/07/24 η 9/07/24

Ενεργοποίησα 10 δωρεάν περιστροφές που είχα κερδίσει πριν κάποιες ημέρες από την την ημερομηνία που ανέφερα από το drops & wins της pragmatic play οι οποίες ήταν 60 λεπτές από αυτές τις περιστροφές κέρδισα περίπου 125€ τα οποία το casino δεν τα πιστώνει εδώ και 2 εβδομάδες καθώς λέει ότι μετά από ελέγχω που έκανα στης 11/07 δεν βρήκαν κάτι.

Εγώ δεν πρόλαβα να κάνω screenshot γιατί μόλις κέρδισα τα χρήματα πήγα να συνεχίσω το παιχνίδι και όταν δεν είδα στο υπόλοιπο να προστίθεται το ποσό έκανα ανανέωση της σελίδας και δεν μπόρεσα να κάνω screenshot.

Εγώ ζήτησα από το καζίνο να μου στείλει αναλυτική κατάσταση με τις περιστροφές που έκανα στις 09/07 και 10/07 και δεν έχω λάβει απάντηση.

Είναι απάτη.

Dear loufakas3,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with N1 Casino GR.

The issue should be made clear after you request a gaming history where all bets are recorded with the current balance visible.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly you requested the gaming history from the casino support?
• Have you received any response?
• Were the winnings from the bonus limited by a maximum cashout rule specified in the bonus-specific terms and conditions?

Please note your funds might have been reduced according to the general bonus rules: https://www.n1casino.gr/bonus-terms-and-conditions

The maximum withdrawal limit from no deposit free spins is 50 EUR. The maximum win restriction persists after the completion of the wagering requirement. The maximum you will ever be able to withdraw from play with funds associated with a no deposit bonus is 50 EUR, unless another maximum win is specified.

• Could you please share your communication with the casino related to the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Good morning, thank you very much for your prompt reply in the first place.

As for your questions, I will be happy to answer them.

Initially the bonus of 10 free spins is from drops & wins from the pragmatic play company so any profit that results is immediately available for withdrawal.

n1 casino replied to me yesterday that they will send in detail the spins I have made but it will take up to 2 months.

My question is the following

They told me that they did a check on 11/07 and they didn't see that I won and I tell them that the check you have to do is from 10/07 and which back maybe 9/07 but they didn't check on the dates I told them but on the ones they wanted and I ask Why?

Καλημέρα σας ευχαριστώ πολύ για την άμεση απάντηση σας αρχικά.

Όσο αναφορά τις ερωτήσεις σας ευχαρίστως να σας απαντήσω.

Αρχικά το μπόνους των 10 δωρεάν περιστροφών είναι από drops & wins από την εταιρεία pragmatic play οπότε όπιο κέρδος προκύπτει είναι άμεσα διαθέσιμο για ανάληψη.

Η n1 casino μου απάντησε εχθές ότι θα στείλουν αναλυτικά τις περιστροφές που έχω κάνει αλλά θα πάρει έως και 2 μήνες.

Η ερώτηση μου είναι η εξής

Μου είπαν ότι έκαναν έλεγχο στις 11/07 και δεν είδαν να έχω κερδίσει και τους λέω ότι ο έλεγχος που πρέπει να κανου είναι από της 10/07 και ποιο πίσω ίσως 9/07 αλλά δεν έκαναν έλεγχο στις ημερομηνίες που τους είπα εγώ αλλά σε εκείνες που ήθελαν εκείνοι και ρωτάω Γιατί?

Thanks for your reply.

I understand this must be frustrating. Without evidence of any winnings or acknowledgment from the casino, we stand no chance of confronting it.

Please forward the correspondence between you and the casino to my email at tomas@casino.guru

Good morning, I don't understand what you asked me

Καλημέρα σας δεν έχω καταλάβει τι μου ζητήσατε

I apologize for the confusion.

Could you please share any communication with the casino regarding the issue? Send an email, chat transcripts, or screenshots between you and the casino where you discuss the issue.

Send the information to my email at tomas@casino.guru.

So far you haven't provided any evidence regarding the winnings, the casino acknowledging the issue, or similar information supporting your case. I hope that clarifies my request.

And they sent me a file with spins that don't have a date and they claim to be current but they aren't because I didn't play those games back then

Και μου έστειλαν ένα αρχείο με περιστροφές που δεν αναγράφουν ημερομηνία και εισχιριζονται ότι είναι τωρινές αλλά δεν ισχύει γιατί εγώ δεν έχω παίξει αυτά τα παιχνίδια τον καιρό εκείνο

Thanks for the provided information.

I checked your conversation with the casino along with your gaming history, but I couldn't find any bets with a value of 60 cents.

Could you please explain which game were your winnings achieved in?

Please understand without any evidence we can't compel the casino to credit any winnings.

I had won sugar rush 10 free spins from drop and wins worth 60 minutes.

That's why I'm telling you that the history they sent is not the dates I asked for and if you looked carefully, you don't see any dates in the rotations.

Anyway, I don't think I'll be able to get what I won after all, so better leave it, close the issue as unresolved or something like that

Είχα κερδίσει στο παιχνίδι sugar rush 10 δωρεάν περιστροφές από drop and wins αξίας 60 λεπτών.

Για αυτό σας λέω ότι το ιστορικό που στείλανε δεν είναι οι ημερομηνίες που ζήτησα και αν είδατε καλά δεν φαίνονται ημερομηνίες στις περιστροφές.

Τέλος πάντων δεν πιστεύω ότι θα μπορέσω τελικά να λάβω αυτό που κέρδισα οπότε αφήστε το καλύτερα κλείστε το θέμα ος άλυτο η κάτι τέτοιο

I understand your frustration.

We'll close the complaint as per your request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.