N1 Casino GR - Die Einzahlung des Spielers wurde nicht gutgeschrieben.

I made a deposit of 16.50 euros from my card 25 days ago and another deposit of 25 euros using paysafe 19 days ago. Even though the money was withdrawn, it was never credited to my account. When I raised this issue, they informed me that it would be examined by the appropriate department and I would be notified. I've communicated with them more than 15 times, provided all the proof, but the response has been the same each time - that I will be updated via email. These people are simply scam artists and they're making a fool out of me!

Έκανα κατάθεση από την Κάρτα 16.50 ευρώ πριν 25 μέρες και 25 ευρώ paysafe πριν 19 μέρες ενώ τράβηξε τα λεφτά,τα χρήματα δε πιστώθηκαν ποτέ..όταν τους ανέφερα το πρόβλημα μου είπαν θα εξεταστεί από το αρμόδιο τμήμα και θα ενημερωθώ...μίλησα μαζί τους πάνω από 15 φορές έστειλα όλα τα αποδεικτικά και η απάντηση η ίδια ότι θα ενημερωθώ με email...οι άνθρωποι είναι απλά απατεώνες και σε κοροϊδεύουν!

Dear kalpakidistasos, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Dear kalpakidistasos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.