N1 Casino GR - Die Einzahlung des Spielers wurde aufgrund doppelter Konten konfisziert.

I deposited 580 euros into a duplicate account without knowing it wasn't allowed. The casino has confiscated the deposits, closed the account, and has not returned the 580 euros that were seized. They are also not responding to my emails regarding this matter.

Έχω κάνει κατάθεση 580 ευρώ σε διπλότυπο λογαριασμό χώρις να ξέρω ότι δεν επιτρέπεται και το καζίνο έχει κατασχεσει τις καταθέσεις έχει κλείσει τον λογαριασμό δεν μου έχει επιστρέψει τα 580 ευρώ που έχουν κατασχεθεί και δεν μου απαντάει στα mail σχετικά με την υπόθεση

Dear Garas,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. It's important to note that players should only create one account at each casino. Duplicate accounts are generally punished, even if the intentions of the player are good and it is just an honest mistake.

According to N1 Casino's Terms and Conditions:

6.1. Opening an Online Player Account

Each Player has the right to create only one Online Player Account per residence address, household, IP address or PC in our website and to participate in the Games exclusively with this account. The creation of multiple Online Player Accounts for the same Player and the management of this account by third parties are prohibited. If you create multiple player’s accounts, these accounts will be blocked. Any winnings or bonuses that the Player received or accumulated during the time when the Duplicate Account was active will be forfeited. The Player shall fill in the relevant registration form, which is available on our website. Before completing the registration form, the Player is encouraged to read carefully the terms of the Agreement as well as the Casino’s corporate policy regarding the Protection of Personal Data and submit the necessary proof of identity and proof of address documents, in accordance with the AML Regulation and our internal policies. The documents shall be submitted by logging into your account section "Profile" and selecting "Verification". For more information concerning the verification process, you may contact the Customer Support Team via support@n1casino.gr or Live Chat 24/7.

(...)

d. When the Player enters into the Agreement, he fully understands and accepts that he will not be allowed to:

• Create or use multiple Accounts.

Do I understand correctly that you knew you already had an account in this casino, and you decided to open another one?

Have any of your accounts been verified?

Have you used any bonuses in any of these accounts?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Only one account has been verified The other accounts have been made without any verification and wrong email and the same card was used in all accounts without the casino asking for any verification or identification and then no bonus has been used because the casino confiscated the deposits and closed the accounts without proceeding with a refund as I sent you and the card transactions seem to me that the casino would normally allow deposits to be made to several different accounts and then proceed with confiscation

Μόνο ο ένας λογαριασμός έχει επαληθευτεί Οι άλλοι λογαριασμοί έχουν γίνει χωρίς καμία επαλήθευση και λάθος mail και χρησιμοποιήθηκε σε όλους τους λογαριασμούς η ίδια κάρτα χωρίς το καζίνο να ζητήσει κάποια επαλήθευση η ταυτοποίηση και στη συνέχεια δεν έχει χρησιμοποιηθεί κανένα μπόνους γιατί το καζίνο κατέσχεσε τις καταθέσεις και έκλεισε τους λογαριασμούς χωρίς να προχωρήσει σε επιστροφή όπως σας έστειλα και τις κινήσεις της κάρτας μου φαίνεται ότι το καζίνο επέτρεπε κανονικά να γίνουν οι καταθέσεις σε πολλούς διαφορετικούς λογαριασμούς και στη συνέχεια προχωρούσε σε κατάσχεση

I’m sorry, but one of the main rules in online gambling is that players are allowed to create only one account per casino. I understand that you might not have been aware of this rule, but unfortunately, when players breach the Terms and Conditions, we are unable to provide assistance.

Creating multiple accounts is forbidden because it can be used to exploit bonuses or evade restrictions, which can lead to unfair advantages and complications for both the casino and other players.

If you are new to online gambling and would like to learn more about best practices and our recommendations for players, please check our Fair Gambling Codex here: https://casino.guru/fair-gambling-codex-for-players

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.