MyStake Casino - Der Spieler hat einen Bonus erhalten, den er nicht wollte.

Good morning, I accidentally activated a sports bonus and I don't know how to get it out. If anyone knows, can you please help me and it won't let me bet on anything and I have frozen the money

buenas sin querer active un bono deportivo y nose como sacarlo si alguien sabe podran ayudarme por favor y que no me deja apostar a nada y tengo congelado el dinero

Dear pablo201309,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MyStake Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please explain if you contacted casino support about the issue? Did you ask them to cancel the bonus you activated accidentally?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear pablo201309,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.