Mega Dice Casino - Die Gewinne des Spielers wurden konfisziert und das Konto gesperrt.

Hello, I registered at Megadice Casino because everything is supposedly anonymous and no personal data is required. I deposited money and played, and won over 10,000 euros. After I tried to withdraw 8,500 euros, my account was blocked. I tried to speak with support, but all I received was rudeness and no answers.

I kindly ask for your assistance.

Best regards,

Hallo, ich habe mich in megadice casino registriert da alles angeblich alles anonym ist und keine private Daten verlangt werden, ich habe Geld eingezahlt und gespielt und habe über 10000 Euro gewonnen, nach dem ich versucht habe 8.500 Euro abzuheben , worden mein mein Account gesperrt , ich habe versucht mit dem Support zu sprechen aber da kam nur Unfreundlichkeit und keine antworte.

Ich bitte sie um Hilfe .

Mit freundlichen Grüßen

Dear Aksel896,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mega Dice Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, thank you very much for the quick response. I have been playing for about 3-4 months and yesterday after I tried to withdraw money my account was blocked on the grounds that I am Bulgarian, which means I was completely discriminated against by the employee called Katie from the support team.

I played a lot of games like Sweet Bonanza, dogs house, wanted dead or alive. I then tried to contact the support team again and was told that everything had to be checked.

Best regards

Hallo, viele dank für die schnelle Rückmeldung . Ich spiele seit circa 3-4 Monate , und gestern nach dem ich versucht habe Geld auszuzahlen worse mein Account gesperrt mit der Begründung dass ich Bulgare bin, also komplett diskriminiert von der Mitarbeiterrin mit name Katie von der Support Team .

Ich habe viele Spiele gespielt wie Sweet Bonanza, dogs house , wanted dead or alive. Ich habe danach versucht erneut Kontakt mit dem Support Team in Kontakt zu kommen , mir würde gesagt dass das alles überprüft werden muss .

Mit freundlichen Grüßen

I don’t know if you‘d helped me someway, but the megadice casino send my money back.

thank you very much .

Dear Aksel896,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru