LuckyDreams Casino - Der Spieler hat Probleme mit der zusätzlichen Verifizierung.

Yes, hello. As with the Mr.Bet Casino, it is also the case with the LuckyDreams Casino. As soon as it comes to a payout, they arrive with their verification scam. I've had that before at this casino and now again. I'm already verified and it's the same thing over and over again. I don't plan on playing anything else at this casino, but I'm thinking of submitting a declaration of surrender to a law firm so that I can get it in another way if this casino doesn't give in. Best regards, Andreas H.

Ja Hallo .Wie schon bei dem Mr.Bet Casino ist es auch bei dem LuckyDreams Casino. Sobald es um eine Auszahlung geht kommen die mit ihre Verifizierungmasche an.Ich hatte das schon mal bei diesem Casino und jetzt schon wieder.Ich bin bereits Verifiziert und immer wieder das gleiche. Ich habe nicht weiter vor bei diesem Casino noch was zu spielen aber ich habe den Gedanken eine Abtritts Erklärung an einem Anwaltskanzlei abzugeben um das denn auf anderem Wege zu bekommen wenn dieses Casino nicht einlenkt.Mfg Andreas H.

Dear Andi1264,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you made any successful withdrawals from this casino in the past?

Could you please advise which verification documents have you been asked to send to the casino again?

Have you sent the requested documents to the casino? If so, when did you send the last one? Have any of these documents been approved?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Veronika. There was already a payout and I had it

I had the same problem that they didn't want to pay out and it wasn't until I threatened to make a public complaint that the transfer came. I received a very clear statement via email that my account is verified and I don't need any further documents. I'll try to send you this as an attachment. Greetings Andreas

Hallo veronika. Es gab schon Auszahlung und ich hatte sch

on mal das gleiche Problem das die nicht auszahlen wollten und erst als ich mit einer öffentlichen Beschwerde drohte kam die Überweisung. Ich habe per E-Mail eine ganz klare Aussage das mein Konto verifiziert ist und ich keine weiteren Unterlagen brauche. Ich versuche dir das im Anhang zu senden. Lg Andreas

To you. You are neither neutral nor do I have the impression that you are real. What you represent here at casinos is mostly illegal and none of the casinos were allowed to accept amounts from Germany and that's what you represent?! These casinos are in big trouble. You should think about yourselves.. Your reputation is going down the drain when I keep looking around the internet..

An euch. Ihr seid weder neutral noch habe ich den Eindruck das ihr real seid. Was ihr hier an casinos vertretet ist der größte Teil illegal und keines der Casinos durfte Beträge aus Deutschland annehmen und sowas vertretet ihr?! Diese casinos bekommen mächtigen Ärger. Ihr solltet mal über euch Gedanken machen.. Euer Ruf geht wenn ich mich immer Netz Umschau den Bach runter..

Lawsuits are being filed against a large number of casinos. The lawsuits are being filed up to 10 years ago. And the chances of success are more than good. You shouldn't fool people anymore.. Close your page.. That would be the best.. Nobody believes you anymore.

Es werden klagen eingereicht gegen eine Vielzahl von casinos.. Bis zu 10 Jahre zurück werden die klagen eingereicht. Und die Erfolgschancen stehen mehr als gut. Ihr solltet die Leute nicht mehr verarschen.. Macht eure Seite zu.. Das wäre das beste.. Euch glaubt niemand mehr.

Dear Andi1264, kindly understand that the casinos are eligible to request additional verification documents at any time. Have you sent the information they asked you for? Could you please confirm if your documents were approved? What is the current status of your withdrawal request?

Regarding your remark that LuckyDreams Casino is not licensed in Germany: Unfortunately, we at Casino Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent online casino database that acts as a mediator in resolving players’ disputes. We have no authority to enforce the legality of rules. I can only recommend you do better research next time and play only in the casinos licensed in Germany.

Dear Andi1264,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes hello. I received the payment after a long delay. You can delete the post.

Ja hallo. Ich habe die Zahlung nach langem Zögern erhalten. Sie können den Beitrag löschen.

Dear Andi1264,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru