Lord of the Spins Casino - Die Einzahlung des Spielers wird nicht auf dem Casino-Konto angezeigt.

I made a deposit on Friday 15th march at 9.11pm it was taken out of bank but didn’t appear on my balance I’ve reported to casino but they said they are declining with but no money has been credited to my account I paid 25 pound in English don’t know what that is in usd

Dear Gstar55, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Dear Gstar55,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.