Lemon Casino - Die Einzahlung des Spielers wurde seinem Casino-Konto nie gutgeschrieben.

Hello,

I deposited €200 at the casino on the afternoon of May 13th around 1 p.m. by instant transfer. The money was booked directly from my bank account. I still haven't received the deposit. Despite several emails with screenshots of the deposit and attempts to reach support via chat fail. I've tried a few casinos but what's going on here is a disaster. Especially that the support is only online for a few hours...

Hallo,

Ich habe bei dem Casino am 13 Mai Nachmittag ca. 13 Uhr per Sofortüberweisung 200€ eingezahlt. Das geld wurde direkt von meinem bankkonto gebucht. Ich habe die Einzahlung immer noch nicht erhalten. Trotz mehreren E-Mails mit Screenshot der Einzahlung und versuchen den Support per Chat zu erreichen Scheitern. Ich habe schon einige casinos ausprobiert aber was hier abgeht ist eine Katastrophe. Vorallem das der Support nur ein paar Stunden online ist...

Dear Mxxxi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hello, thanks for the answer. It was actually the payment provider. withdraw the complaint. Sorry to the casino.

Hallo, danke für die Antwort. Es lag tatsächlich am Zahlungsanbieter. Nehme die Beschwerde zurück. Sorry an das casino.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Mxxxi, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru