Kingmaker Casino - Der Rückzug des Spielers verzögert sich.

I made a withdrawal on 21/03/2024 and the money has still not been deposited... they keep telling me the same thing, to wait and that there's a delay... it seems to me they're fooling people... I don't know who I should turn to

Έχω κάνει μια ανάληψη από τις 21/03/2024 και μου ακόμα να μπουν τα λεφτά... συνεχώς μου λένε τα ίδια να περιμένω και ότι υπάρχει μια καθυστέρηση...μου φαίνεται ότι κοροϊδεύουν τον κόσμο..δεν ξέρω που πρέπει να απευθυνθώ

Dear alexandrosmaris21,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Dear alexandrosmaris21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.