inbet Casino - Der Spieler beschwert sich, dass er nichts gewonnen hat.

Hello ,

Today, an amount of BGN 2,700 was deposited on the inbet casino website.

First I want to express my disappointment that there are no refunds from this site.

Second, their games constantly dump players while playing.

Earnings are not reported as indicated and functions do not respect the presence of earnings.

Nowhere on their site is there a section or a place to submit complaints, I wanted to request a refund, considering the situation that has developed, but I was told that I can submit my complaint wherever I want, they did not have such a function.

Whenever a problem is reported, they answer that everything is legal, they don't return funds, it's just luck.

Здравейте ,

Днес беше депозирана сума от 2700 лв в сайта на казино inbet.

Първо искам до изявя разочарованието си от това , че няма никаква възвръщаемост на средства от този сайт.

Второ игрите им постоянно изхвърлят играчите докато играят .

Печалбите не се отчитат , както е указано и функциите не им зачитат наличието на печалба.

Никъде в сайта им няма секция или място за подаване на жалби исках да заявя възстановяване на средства, като се има в предвид развитата се ситуация, но ми казаха че мога да си подам жалбата където поискам нямали такава функция .

Винаги, когато се докладва за проблем отговарят как всичко им е законно , не връщат средства просто е наличие на късмет.

Dear L777,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP).

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear L777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.