HitNSpin Casino - Aufgrund eines falschen BIC-Codes kommt es bei dem Spieler zu einer Verzögerung der Auszahlung.

I have sent a withdrawal request, everything was accepted, even successful. I provided the correct Iban but incorrectly input the BIC. I have no idea, it should have already arrived in the account, but it hasn't. I am worried if the correct Iban is sufficient. Please help me.

Ich habe eine Auszahlung Anfrage geschickt,würde alles akzeptiert, auch Erfolg ist. Ich habe richtige Iban angegeben aber bei BIC falsch. Ich hab keine Ahnung, es sollte schon auf Konto kommen,aber ist es nicht. Ich mache sorgen, ob da richtige Iban reicht es. Bitte hilft mir

Dear eraxxxxa,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify when exactly you submitted your withdrawal request?

Have you informed the casino about the mistake in your BIC code? What was their reply?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello,

According to our records, the withdrawal transaction is successful and was credited onto player's bank account at 07.05.2024 09:55:06 (UTC).

Regards

Dear eraxxxxa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.