Gomblingo Casino - Die Gewinne des Spielers wurden nach Ablauf des Bonus deutlich reduziert.

Hello, I played with a 90 euro bonus up to 15,600 and when the bonus ended my only balance was 450. Is that normal? I lost a large amount of winnings

Hola, he jugado con un bono desde 90 euros hasta 15.600 y al terminar el bono mi único saldo es de 450. Es normal eso? He perdido una gran cantidad de ganancias

Dear Supay,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Can you please specify the exact bonus you activated and played?
• Was this your initial promotional offer within this casino?

In the meantime, I've examined various promotional offers on the website, and a majority of them come with a maximum cashout limit. I believe this could be the reason for your winnings being capped.

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Supay,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, the bonus was for the third deposit (50% + 50 spins) and yes, in one of the points there is that clause, so I understand that I have nothing to do against that.

So when I made a deposit of 90, they gave me an additional 45 and the maximum they told me to collect was x10 of the bonus (€450)

Hola, el bono era por tercer depósito (50% + 50 tiradas) y si, en uno de los puntos existe esa cláusula, por lo que entiendo que no tengo nada que hacer contra eso.

Por lo que al hacer un depósito de 90, me dieron 45 adicionales y el máximo que me dicen de cobrar era un x10 del bono (450€)

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.