Gomblingo Casino - Die Einzahlung des Spielers wurde dem Casino-Konto nicht gutgeschrieben.

Despite multiple attempts to contact Live Support, I still have not received a solution or response from the finance department or relevant authority. On August 30, 2023, I deposited 50€ via Paysafecard. In my transaction history at the casino, I received a message stating that the payment had failed, yet the money was successfully debited from my Paysafecard account. At this point 11 days have passed and I have yet to receive any feedback or a resolution to my issue. It's incredibly frustrating to deposit money into a casino that doesn't get credited to my account to play with, and then feeling as if no one is addressing the problem. I've played at several online casinos and I've never encountered anything like this. While payment failures can occur, other sites have typically resolved such issues within an hour and credited my casino account. Every time I contact Live Chat, I receive the same response that my case is being handled with the highest priority and that I should be patient.. how much longer is this going to take, another 5 weeks? I honestly feel as if I've been conned and If it's this problematic to reclaim money that I've deposited, I shudder to think of how difficult it might be to actually win money or make a withdrawal on this site..

Nach mehrfacher Kontakt aufnahme mit dem Live Support habe ich immernoch keine Lösung beziehungsweise Antwort von der Finanzabteilung oder zuständigen Behörde bekommen. Ich habe am 30.08.2023 50€ mit Paysafecard eingezahlt, in meinem Transaktionsverlauf im Casino bekam ich die Meldung das die Zahlung fehlgeschlagen ist, das Geld wurde allerdings erfolgreich von meinem Paysafecard Konto abgebucht. Mittlerweile sind 11 Tage vergangen und ich habe immernoch keine Rückmeldung beziehungsweise lösung für mein Problem erhalten. Es ist sehr frustrierend Geld in ein Casino einzuzahlen das nicht Gutgeschrieben wird um damit spielen zu können und dann das Gefühl zu haben das sich niemand darum kümmert um das Problem zu lösen. Ich habe schon in mehreren Online Casinos gespielt und so etwas ist mir noch nie passiert es kann schon mal vorkommen das eine Zahlung nicht durchgeht allerdings wurde so etwas bei anderen Seiten innerhalb einer Stunde bearbeitet und meinen Casino account gutgeschrieben. Wenn Ich mich an den Live Chat wende bekomme ich immer nur die selbe Antwort von wegen sie bearbeiten meinen Fall mit höchster priorität und ich soll geduldig sein.. wie lange soll das noch dauern 5 Wochen? Ich habe wirklich das Gefühl hier betrogen zu werden und wenn es schon so problematisch ist Geld zu bekommen das man eingezahlt hatt will ich garnicht wissen was es hier für ein prozess wäre geld zu gewinnen beziehungsweise auszahlen zu lassen..

Dear stefan98,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Have you contacted your payment provider already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear stefan98,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, yes, that was my first deposit into the casino and I have already contacted Paysafecard. According to Paysafecard, the payment was carried out successfully and my Paysafecard account was debited accordingly. I have already sent the casino screenshots with the transaction number and all visible details. I don't understand why it takes a month to verify a deposit.

Hallo ja das war meine erste Einzahlung in das Casino und ich habe mich bereits mit Paysafecard in verbindung gesetzt die Zahlung wurde laut Paysafecard erfolgreich durchgeführt dementsprechend auch meinen Paysafecard Konto abgebucht hierfür habe ich dem Casino bereits Screenshots mit der Transaktionsnummer und allen ersichtlichen Details zukommen lassen. Ich verstehe nicht warum das ein Monat zeit in anspruch nimmt eine Einzahlung zu überprüfen..

I completely empathize with your frustration, stefan98. As I mentioned previously, the process of locating and refunding your funds to your bank account or crediting them to your casino account may take some time. In order to give the casino sufficient opportunity to investigate and resolve the issue, I will extend the timeline for an additional 7 days, making it a full month. If no progress is made by then, we will step in and intervene. Let's remain optimistic and anticipate positive news regarding your deposited funds.

In the meantime, would you be able to provide your bank statement from the date of the deposit up to the present, demonstrating that the funds left your account and were never refunded? My email address is petronela.k@casino.guru.

Thank you for your patience and understanding in advance.

Dear stefan98,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, the problem has been solved and credited to my casino account!

Hallo das Problem wurde gelöst und meinem Casino Konto gutgeschrieben!

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, stefan98, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru