Gizbo Casino - Die Auszahlung des Spielers wird aufgrund willkürlicher Bedingungen abgelehnt.

Hello, I had a bonus code for 50 free spins with no deposit required. From the free spins, I made approximately 30 euros, which I then had to wager. The terms and conditions state that you can withdraw ten times the bonus amount. After meeting the bonus requirements, I had a balance of 270 euros that I wanted to withdraw. I adhered to all the bonus terms. However, my withdrawal was declined, and I was told to deposit 270 euros and wager it three times before I could withdraw my balance. Beware, these are not fair conditions!

Hallo ich hatte einen Bonuscode für 50 Freispiele ohne einzahlung . Aus den Freispiele habe ich ungefähr 30euro gemacht,die ich dann umsetzen musste .In den AGB steht das man das 10 fache vom Bonusbetrag abheben kann .Nach umsetzten des Bonus hatte ich ein Guthaben von 270euro die ich auszahlen wollte. Hab mich an alle Bonusbedingungen gehalten .Meine Auszahlung wurde abgelehnt ich sollte doch erstmal 270 Euro einzahlen und diese 3×umsetzen bevor ich mein Guthaben abheben kann. Vorsicht das sind keine fairen Bedingungen!

Dear skoenneker,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gizbo Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share a screenshot, link, or other record of the bonus you activated on your account with the specific bonus rules identifiable?
• Could you please share your communication with the casino regarding the issue? My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, I sent a screenshot of the bonus.

Hallo ich habe Screenshot geschickt von dem Bonus .

Hello, I sent you emails with screenshots. Waiting for a response.

Hallo ich habe ihnen Emails mit Screenshots geschickt. Warte auf Antwort.



Thanks for your reply.

Have you activated and played any previous bonuses, besides the 50 free spins without making a deposit, please?

You can close the case. You won't pay out anyway. Thank you for your efforts

Sie können den Fall schließen. Due zahlen eh nicht aus .Vielen Dank für ihre Bemühungen

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.