Gibt es eine Möglichkeit auf Erstattung bei einem Rückfall

Hello everyone,

I hope you are well. Unfortunately, I had a really bad relapse yesterday that could end up being extremely threatening for me. Despite what I know to be an OASINS ban, I made a successful registration attempt in the online casino "Rooli1". Unfortunately, I lost 1700 euros in just 20 minutes.

This situation is particularly worrying for me because it could determine whether I lose my apartment or not. That's why I'm wondering if there are any ways to get this 1700 euros refunded.

I have already contacted the service team and they have forwarded my request to a manager who can decide on it. However, I am concerned and hope for a positive solution.

I would be very grateful for any support or advice.

Best regards

Steven A.

Hello.

Did you manage to resolve your issue?

Ola.

Conseguiu resolver o seu tema?

Hallo, soweit ich das sehe, konnte es hier nicht gelöst werden. In der Beschwerde findest du alles Wesentliche und eine Erklärung, warum es nicht möglich war.

Aber warum fragst du?

Because I'm going through something similar.

I'm addicted to gambling and have self-excluded from many casinos, but it's becoming common practice for casinos, when you self-exclude from one casino, to start receiving emails from other casinos in the same casino group. This can't be by chance.

Kahnawake is the only one that has acted so far and has granted my requests for a refund, because many of these casinos use the same license for several casinos.

Unfortunately, this practice is not common in Curacao.

Porque eu estou a passar por algo parecido.

Sou viciado no jogo e auto-excluido de muitos casinos, mas comeca a ser pratica comum dos casinos, quando nos auto-excluimos de um casino comecamos a receber emails de outros casinos do mesmo grupo de casinos. Isto nao pode ser acaso.

A Kahnawake, é a unica que ate agora tem atuado, e tem dado razao aos meus pedidos de reembolso, pois muitos destes casinos usam a mesma licença para varios casinos.

Infelizmente esta pratica nao é comum em curacao.

Ich verstehe, aber leider ist es in vielen Fällen so, dass Sie sich von jedem Casino einzeln selbst ausschließen müssen, auch wenn Sie Teil einer Gruppe sind. Sofern in den Allgemeinen Geschäftsbedingungen nichts anderes angegeben ist.

Natürlich sollten Casinos in solchen Fällen vorsichtig sein, aber wie Sie sagen, wissen wir, dass dies nicht überall der Fall ist.

Wenn ein Casino den Selbstausschluss nicht respektiert oder ein Problem damit hat, ihn auf Ihr Konto anzuwenden, informieren Sie unbedingt unser Beschwerdeteam.

Hallo, ich war neugierig und wollte Informationen zu Casinos mit Kahnawake-Lizenz finden. Sind sie so streng wie die Malta Gaming Authority? Vielen Dank im Voraus

Yes, I've had a few disputes in which they intervened and within 7 days the casino solved the problems.

And no matter what, they are a commission that always responds within 24 hours that they have received the complaint. Unlike all the others where we send a complaint and don't even know if the email has been delivered.

Sim. Ja tive algumas disputas que eles interviram e em 7 dias o casino resolveu os problemas.

E independentenente de tudo, sao uma comissao que sempre da resposta em 24h de que receberam a reclamacao. Ao contrario de todas as outras que enviamos reclamaçao e nem sequer sabemos se foi entregue o email

oh wow, das ist beeindruckend. Ich habe mich bisher bei niemandem offen beschwert, aber ich habe vielleicht ab und zu ein gewisses Suchtgefühl. Ich habe mich gefragt, ob ich, falls ich anfange, in Casinos unter Kahnawake zu spielen, irgendwie geschützt werde, falls ich die Kontrolle verliere. Bei MGA-Casinos ist alles ok, aber einige von Curacao – meine Güte, das ist nicht sicher! Ich möchte keine Namen nennen, es ist sowieso meine Schuld.

It's best to stay away from gambling.

The casino guru suggested an application that they promote, betblocker. It turns out that an addict always finds a way, and unfortunately, despite the blocking at times of relapse, some casinos open new domains and betblocker doesn't have them in its database yet. On the contrary, betblocker has kept me away from addiction for many months.

O melhor é ficarmos longe dos jogos.

O casino guru sugeriu me uma aplicacao que eles promovem a betblocker, acontece que um viciado sempre arranja um jeito, e infelizmente apesar do bloqueio em momentos de recaida, alguns casinos abrem dominios novos e o betblocker ainda nao os tem na sua base de dados. Mao estou a.culpar a aplicacao pelo contrario, o betblocker manteve me longe do vicio durante muitos meses