I'm so happy for you. Every time players come in and say they feel comfortable, it's a better day because a lot of players don't feel that way in casinos.
I hope that you will do well here as much as possible and for as long as possible. 🙂
Dieses Casino ist ein schreckliches Stück Scheiße. Ich habe mich für den Bonus von 250 % entschieden, ich erhalte 100 % mit einer absolut schrecklichen Menge an Recycling. Aspa mahlt unwissend Scheiße und ich beschloss, mit dem Spielen anzufangen. Am Ende des Zyklus beträgt der Kontostand 580 und wenn er durchläuft, gehen 180 vom Kontostand verloren (man sagt, dass man nur das 10-fache der Einzahlung abheben kann), als nächstes hebe ich 400 ab und es dauert 5 Tage, Aspa mahlt mehr Scheisse. Heute überprüfe ich die Situation bezüglich der Auszahlung. Die Auszahlung wurde abgelehnt und das Geld wurde eingezogen. Der Grund ist Bonusmanipulation. Sie sagen, dass sie E-Mails verschickt und verschickt haben, aber es ist nichts angekommen. Was zur Hölle machst du hier?? Also haben sie beschlossen, 0 Euro herauszunehmen, und dafür gibt es keinen Grund.
Hey, I read about your situation. As for the individual bonus, why did you only get 100% if it was supposed to be 250% ? I was going to ask how the casino justified taking everything from you in the end but I see that they told you something about bonus manipulation and they should have sent you an email, which you said you didn't get.
So if you feel that you did nothing wrong and the casino took all your winnings without giving you a reason, I would recommend lodging a complaint at this link.
If you would like more information on what to expect from this process, you can find it here.
Are you in ?
I am waiting my withdrawal (1200€) for two days and going on. The support gives me
the same message all over again and the chat does not even work even though it should be 24/7. For my last email I have not received any answer. How much should I wait before I make a complaint?
Hi!
Sadly, I'm probably going to disappoint you now. Normally, we provide casinos with 14 full days to address all concerns and pay out the money.
May I know what kind of explanation you have gotten so far?
Is this also your first withdrawal at this casino, I'd say it's good to know whether your account has been verified.
Please, let me know.
Chat is working now and I got some answers from there but nothing really that said when they are doing the KYC. Let’s hope that the process is fast. Never has been my withdraw over 48 hours in any casino even though they also have KYC process. This is the first time on this casino but let’s see how this develops. I’m happy to give you another message if the money does not appear! Thanks for answering.
Be sure to keep us updated on further developments. I think if the casino needs you to verify your account and you go through the process successfully, you will probably be allowed to withdraw. If it doesn't, I wonder how long it will take to pay you. Sometimes it probably takes longer than you would expect, but it still doesn't take an extremely long time.
I hope I can look forward to good news from you. 🙂
I will! I downloaded all the documents before they even asked and I read somewhere that before 2000€ withdraw you don’t even need any documents to be sent so this is kind of awkward but fingers crossed. There is no chance that KYC process doesn’t go through because all the needed documents are sent. Looks like this is just a matter of time and they might want to see me cancelling the withdraw and be playing all the money back and that is what this is all about as they are not paid the money yet.
It is possible that such tactics could also be behind it, but from what I read you are quite aware and you think well. It will be best not to do anything with the money until everything is successful and try to ask the casino what stage your verification is at and if the documents are in order. Once they have been checked, I think the casino will let you know.
So I'll wait to see what you find out. 🤞
Looks like I am through the KYC process as they asked some more documents but the payment still has not been done. It’s been 6 days now so I’m hoping that the withdraw will be accepted during today/weekend. KYC process was done slowly as they asked one document two days ago and after I sent that they asked one more document which they could have asked for the first time. I think they are just taking their time and waiting for me to cancel the withdraw but I can wait.
Hey there.
Just to be certain,
is the KYC successfully finished or not, please? In my opinion, unless this is done, the withdrawal won't likely make it through.
In any case, we are here for the updates. 🤞🤞
I think I’m through it. I asked from chat and they said that it is just waiting for them to "transfer the money". But I am not 100% sure. They haven’t messaged me anything for 2 days now.
Awesome! A bit of relief, finally.
Well, now you know not every KYC, and withdrawals are handled the same way. 😉
So ein Casino ist mir noch nicht untergekommen und ich hoffe auch nicht, das ist kaum möglich!!!!
Could you please let me know what happened there? The lack of context in your posts makes them seem a little strange, which makes it harder to understand your concerns clearly overall. Please try to describe the whole situation so we can understand why you said what you just said.
This winscore casino not delete account permanently,iam ask many times!!!And i really lost that casino!!!
I see you've dealt with something here some time ago. How long have you been trying to close the account ? The casino is not responding to your request at all ? How did you ask them to delete the account, did you send an email ?
If you need help to delete your account and you are unable to do so and the casino ignores you, then you can open a complaint and our team will try to help you.
Nevertheless, the best thing to do would be to answer my question first.
Ich habe ungefähr 10 Mal darum gebeten, das Konto zu schließen. Jedes Mal, wenn ich mit einer anderen Person spreche, bieten sie nur einen Bonus an und reagieren in keiner Weise auf meine Anfrage. Und jede Woche gibt es ein paar Mal große Bonusangebote, bei denen ich versucht habe, sie zu stoppen. Es gibt eine Sperre im Profil, sie pushen immer noch!!!! Meine Anfragen per E-Mail oder Chat werden also nicht beantwortet oder es wird eine Antwort gegeben, aber nicht auf meine Anfrage. Ich kann sagen, dass es v......A!!!! anfängt.
Well then as I said two weeks ago there is nothing to wait for and if I were you I would get our team to try to step in and help you if the casino is ignoring you or your request.
I think this kind of thing should be taken seriously when a player wants to close their account and not offer them more bonuses, that's pretty unprofessional to me.
So what do you think, will you open a complaint ?
Sie müssen angemeldet sein, um einen Beitrag zu veröffentlichen..
Kostenlose professionelle Weiterbildungskurse speziell für Mitarbeiter von Online Casinos, die sich auf die Erfahrungen aus der Branche stützen, und die auf die Verbesserung der Spielerkenntnisse und auf einen fairen und verantwortungsvollen Umgang mit dem Glücksspiel abzielen.
Diese Initiative haben wir mt dem Ziel gestartet, ein globales Selbstausschlusssystem zu schaffen, das es gefährdeten Spielern ermöglicht, ihren Zugang zu allen Online-Glücksspielmöglichkeiten global zu sperren.
Diese Plattform wurde geschaffen, um all unsere Bemühungen einer breiten Öffentlichkeit zu präsentieren, damit unsere Vision einer sichereren und transparenteren Online-Glücksspielbranche auch in die Realität umgesetzt wird.
Ein anspruchsvolles Projekt, dessen Ziel es ist, die größten und verantwortungsvollsten Unternehmen im Bereich des iGaming auszuzeichnen und ihnen jene Anerkennung zukommen zu lassen, die sie auch verdienen.
