Hi,
again: please use the "reply" button, otherwise, the person you wrote to will not be notified.
Then provide this to Nikolas, not to me, please. As I already mention I'm not the proper person. The complaint team will decide whether this is the missing piece, I'm not solving complaints, so I can't make this decision.
This is the forum, not a resolution center, after all.
I hope you understand what I mean.
Kann mir jemand hier etwas über TUSK CASINO erzählen??
Ich sehe gute und dann aber schlechte Bewertungen
CasinoGuru....bitte um hilfe...ob Gewinne hier auch wieder nicht bezahlt werden wie bei denn anderen casinos bei dennen ich gewonnen hätte..
Hello, I moved your post here so you can browse the general discussion. If you check the casino's main review, you'll see that the reputation is very good and the terms fair.
You should be safe there. Just keep in mind that This casino is not licensed in Austria, so you should not play there:
I'm far from understanding whether your question is just a precaution or whether you have an issue with withdrawal, however.
Let me know, please.
Na toll...also sie lassen spieler aus Österreich einzahlen ..und spielen...aber nicht auszahlen? Versteh ich das richtig ?? Das is ja nicht in Ordnung oder?? Dann sollte man ja weder spielen können ..noch einzahlen ..was ich getan habe..und etwas gewonnen...(((
Warum lassen Sie uns spielen und einzahlen aus Österreich?
I'm saying that according to our latest information the casino does not allow players from your country to play there.
But if you are able to register by using Austria as a country of residence, in case you win and meet all rules and terms, you should get the winnings.
So, what is the situation, has any problem occurred with withdrawal, please?
Just note that this casino is not licensed in Austria, so you should stick with the ones that are licensed in your country.
I have no idea how exactly Tusk casino enforces restricted countries, though.
As long as there is no problem with withdrawal, I guess you should be fine.
Meine Gewinne verschwanden auf mysteriöse Weise
Hmm, that doesn't sound right to me. Did you ask the casino what the problem was when your entire balance disappeared? Did you play with bonus or real money ?
Anyway, I noticed that you managed to file a complaint. Did you also read the Terms and Conditions related to the bonus? I ask because it is possible that the bonus had a win limit, but since they took all your winnings it is a bit of a strange situation.
Can you tell us a bit more so we have a better overview ?
Hmm, that doesn't sound right to me. Did you ask the casino what the problem was when your entire balance disappeared? Did you play with bonus or real money ?
Anyway, I noticed that you managed to file a complaint. Did you also read the Terms and Conditions related to the bonus? I ask because it is possible that the bonus had a win limit, but since they took all your winnings it is a bit of a strange situation.
Can you tell us a bit more so we have a better overview ?
Nun, alles begann so: Angenommen, das Casino verfügt bei der Registrierung über ein Rouletterad, in dem Sie eine bestimmte Anzahl an Freispielen gewinnen können. Ich habe 10 Drehungen gewonnen, mit denen ich 64 Pesos gewonnen habe, um sie in echtes Geld umzuwandeln, die Wettvoraussetzung war 3400, ich habe es erfüllt und nachdem ich es abgeschlossen hatte, hatte ich bereits ungefähr 700, als ich es abgeschlossen hatte, blieben mir nur 350 übrig, was echtes Geld sein sollte, mit diesen 350 habe ich in verschiedenen Spielen weitergespielt und wie ich Ihnen schon sagte, ich habe 193660 nicht gewonnen Nur in einem Spiel, aber in mehreren und am nächsten Tag wollte ich weiterspielen und stelle fest, dass mein Konto auf 0 ist und ich habe den Kundendienst kontaktiert und nun sehen Sie, was sie mir geantwortet haben
Hello.
I failed to find what the casino actually told you. I would guess it was because you should have immediately submitted a withdrawal request to end the bonus and all associated terms to avoid any limitations keep affecting your balance. Am I correct?
Well, it's good you submitted the complaint! I spotted a win limit, this is a very disputed topic!
Hallo, ja, tatsächlich habe ich den Auszahlungsantrag nicht direkt nach Abschluss des Bonus gestellt, sondern etwa 1.000 $ später ausgegeben, aber das hat mich nicht zugelassen, weil ich aufgefordert wurde, das Konto am nächsten Tag oder in der nächsten Sekunde zu verifizieren. Ich glaube, ich habe das Konto zur Verifizierung erneut eröffnet es und ich finde null Pesos
Hi,
Never play in this casion, I won 8k $ Never saw tho money. The didn't allow me to withdraw the money the simply said that there is a waiting time after which they say be patient after that support told me that is weekend. Finally they stop responding. I lost it all becouse I knew I will never be able to withdraw the money. Secon suppor is horrible, do not even send an email they never respond. Few monthes ago I won 12k but before I requested bonus and I wager prior to my winnings and after I won the reduced my winning to 1k which I wasn't able to withdraw as the give me 1000 different reasons. You will never get your money If you win. Currently I am having conversation with Curaçao gambling authorities. Will keep you posted how the case will end. If you want to play jus without being worried about what if I win would I be able to withdraw money? Then do not pley there. Also, there are limits even if you win without bonus. When you win 2k you will be ablke to withdarw 1k only and also you will not see it. When you deposit you can only withdraw your deposit x200 this is maximum and if you winn above those money are canceled. Never play in this scam. Nevertheless decision is up to you. Just huge worning from my side.
Very sorry for your predicament. Hope the authorities catch up with these frauds!
Hi,
Never play in this casion, I won 8k $ Never saw tho money. The didn't allow me to withdraw the money the simply said that there is a waiting time after which they say be patient after that support told me that is weekend. Finally they stop responding. I lost it all becouse I knew I will never be able to withdraw the money. Secon suppor is horrible, do not even send an email they never respond. Few monthes ago I won 12k but before I requested bonus and I wager prior to my winnings and after I won the reduced my winning to 1k which I wasn't able to withdraw as the give me 1000 different reasons. You will never get your money If you win. Currently I am having conversation with Curaçao gambling authorities. Will keep you posted how the case will end. If you want to play jus without being worried about what if I win would I be able to withdraw money? Then do not pley there. Also, there are limits even if you win without bonus. When you win 2k you will be ablke to withdarw 1k only and also you will not see it. When you deposit you can only withdraw your deposit x200 this is maximum and if you winn above those money are canceled. Never play in this scam. Nevertheless decision is up to you. Just huge worning from my side.
I'm really sorry that you were not able to withdraw your money and lost it all at the end.
May I ask how long you waited, though?🤔
I believe that it needs some patience, especially if the casino needs to verify you before sending the money.
Also, when it comes to bonuses, it is very important to read their terms beforehand so any issue or misunderstanding can be avoided. If you don't like their terms, you simply don't play. Right?🙂
I hope everyone will also read our review about this casino; the safety index doesn't look any good.🤷♀️
Just wanted to let you know that I have registered in this casino a few years ago. Never managed to withdraw what I wanted. They verified my looong time ago and even assigned the personal manager …. They are manipulators and scammers. I didn’t knew about safety index till now so…Just wanted to give you an update
So were there some issues when withdrawing, or you just didn't get the chance to ever withdraw?🤔
Now that you know about our reviews and you are familiar with the safety index, would you say it will help you to choose a casino to play at?
Es gibt sehr widersprüchliche Meinungen über dieses Casino. Mich interessiert sehr, warum es so viele Spielerbeschwerden gibt. Und dennoch sind einige leicht begeistert von diesem Casino. Und ich möchte nur hinzufügen, dass das Casino Spieler aus Serbien akzeptiert. Ich habe seit über einem Jahr ein registriertes Konto.
Hello, I saw that there are not so many complaints here, but most of them were about withdrawals and KYC, which the casino didn't even address. Since you have had your account for a year, you haven't had any issues here? Everyone may have a different experience, but the casino's safety index would rather discourage me from playing here. Have you tried it yet?
Irgendetwas stimmt definitiv nicht mit dem Casino. Erstens ist es so, als hätten sie die Daten vom letzten Jahr verloren, denn vor zehn Tagen haben sie mir einen Bonus ohne Einzahlung 🤔😉 sowie einige Freispiele gewährt. Ich habe den Kundendienst gefragt, wie das möglich ist, wo ich doch letztes Jahr dasselbe bekommen habe? Sie sagen mir, sie hätten keine Aufzeichnungen darüber, dass ich jemals eine Einzahlung geleistet habe?? Zweitens sehe ich, dass einige Spieler Probleme mit Auszahlungen haben, was vorher nicht passiert ist. Leider bin ich nicht zur Auszahlung gekommen. Ihre Boni und Freispiele haben einen bedingten Umsatz von 60x, es ist einfach unmöglich zu spielen.
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