vor 11 Monaten
Nein ich das war meine erste Auszahlung
Slootz Casino - generelle Diskussion (Seite 2)
vor 11 Monaten
Hello, it would certainly be nice if you used the "reply" button because we'll avoid confusion in the future and we'll know who you're replying to.
However, I found out from you that you are verified, this is your first withdrawal and you have fulfilled the bonus. So now we just have to wait and see how this situation develops and when you will get your money. If there are any other problems and the casino just keeps saying that you have to wait and that everything is still in process even after 14 days after you have made your withdrawal, please let me know and we will try to help you.
Hopefully, you will not have to take any further steps and you will get your money. Good luck.
vor 11 Monaten
Alles klar. Tut mir leid. Jetzt weis ich wie es geht mit dem antworten 🤣
vor 11 Monaten
Yes sometimes I ask in live support but they keep giving the same answer " we sent this to the financial department " ….
vor 11 Monaten
Hmm, and for how long have you been waiting so far? As the holidays are slowly approaching, I'd say we can again expect some delays due to vacations, sooner or later, many casinos won't have people to spare.
It repeats every year. I'm not sure whether this is the case here, but I hope it will improve soon.
If I'm not mistaken, a week or so ago, it was four days back then. Anyway, I'll wait for some details.
vor 11 Monaten
Gibt es überhaupt eine Person die von Slootz eine Auszahlung erhalten hat ?
vor 11 Monaten
I'm sure many players have been paid; it's just that we usually encounter players facing issues here.
It's a trend, I guess.
I found two resolved complaints - use this link if you are interested in learning more. So, at least I can confirm at least a few players.
Let's be more serious, if you are convinced that something is wrong and you have been waiting almost 14 full days to see the money, I recommend submitting a complaint through our website.
How does that sound to you?
vor 11 Monaten
Ich warte noch bis Mittwoch dann sind genau 2 Wochen um. 🙂
vor 11 Monaten
Oh, that long?
I truly hope your patience brings you the money sooner than the complaint is necessary! 🤞🤞
vor 11 Monaten
i wait since 12 10 2023, and i didnt hear anything about it its still on pending
vor 11 Monaten
Haven't you thought about filing a complaint? I know you wrote two weeks ago that you have 4 days to withdraw, so I think it's time to take the next step. Our team will try to help you.
Do you think it's worth it?
vor 11 Monaten
Ich versuche die ganze Zeit hier eine Beschwerde einzureichen nur nach der letzten Frage kommt nichts mehr mit der Button. Zurück. Aber wie könnt ihr den helfen ? Ich sehe das sie das Casino anschreiben hier mit zu Chatten aber die melden sich ja nicht
vor 11 Monaten
I'm sorry. Can you perhaps share a screenshot? I'm trying to figure out the problem with submitting the complaint, but I could use some help here.
Also, I'm quite sure no one has tried to chat with the casino; there was never a casino representative actively approaching players here on the forum. As far as I can see. 🤷♀️
Anyway, I'll wait for the screenshot.
vor 11 Monaten
Ja das meine ich ja sie versuchen mit dem Casino in Kontakt zu treten aber die melden sich ja nicht dann könnt ihr ja auch nicht helfen oder ?
vor 11 Monaten
vor 11 Monaten
Es kann ja nicht sein das eine Auszahlung so lange dauert ich meine klar ok natürlich nicht 2-3 Tage aber nach spätestens 2 Wochen muss doch was geschehen. Ich glaube nicht das das Geld jemals bei mir ankommen wird. Deswegen würde ich dieses Casino nicht empfehlen
vor 11 Monaten
Ja das meine ich ja sie versuchen mit dem Casino in Kontakt zu treten aber die melden sich ja nicht dann könnt ihr ja auch nicht helfen oder ?
vor 11 Monaten
I see now that you are talking about open complaints. Well, it sounds like the casino does not care much.
On the other hand, more complaints are ignored, resulting in higher penalties for the casino. Thus, I'm convinced all complaints matter, even if the chances are low.
Of course, the main purpose of the complaints is to support players, yet there are still other aspects worth considering.
vor 11 Monaten
Well, I'm confused, because this is not the complaint form you are supposed to submit.
It seems like a footer to me.
I tried that just now, and I got to this point if I add "Yes, my issue has been resolved."
You must choose the opposite; the problem still exists. Can you try it now?
Bearbeitet durch den Verfasser vor 11 Monaten
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