I'd love to mention my opinion if you don't mind.
It's normal for the casinos to send the same "template" to every concerned player. No "custom" emails anymore, though for the live chat operators, it must be hard. Just take a look at how many players complain here now, would you be able to think up an original version just only for all of us here? I say I could not 😀.
We live in an age of automatic do-not-reply emails and chatbots, after all. Not ideal, I agree.
was sagt der support dazu ? schreib am besten eine mail an den support mit dem betreff From Casino Guru
Yes, it was just like that:
https://casino.guru/forum/casinos/scatterhall-casino---general-discussion/8#post-49081
I hope it helps a bit. 🙂
Check out this post:
https://casino.guru/forum/casinos/scatterhall-casino---general-discussion/8#post-49081
Quite an instruction guide 🙂
@scatterhall Once again... I have an open complaint and am waiting for more than a week for my next withdrawal. Please explain: Why the delay?
And why do you react to players comments in this thread and pay them instead of prioritizing delayed payments that are subject to an ongoing complaint? Since unresolved complaints will consequently lead to black points and will have a negative impact on the casino ranking.
And off course everybody should paid, its just that I dont see any logic in why the casino acts like this.
Hi Radka,
could you please point out which bigger casinos are facing troubles with their payment provider. I did not hear of it yet.
Hi there. I can the most trouble cased IceCasino and Vulkan Vegas. Use these names in the CG browser to filter all relevant threads or start with the general discussions:
https://casino.guru/forum/casinos/icecasino---general-discussion/13
Mind the related threads list as well:
https://casino.guru/forum/casinos/vulkan-vegas-casino---general-discussion/17
Können Sie den Status meiner letzten Auszahlungen einmal überprüfen? Von denen ist auch noch keine bei mir eingegangen.
Hmm mein Geld kam auch noch nicht 🙁 obwohl bei allen anderen es anscheinend schon eingegangen ist
Vielleicht liegt es an unseren Banken, dass die die erst später verbuchen.
eigentlich nicht denn Einzahlung werden sofort verbucht wenn diese ankommen
Das ist normal, raus geht es immer sofort und beim eingehen lassen die sich erfahrungsgemäß immer etwas Zeit.
Dear Nousut,
Thank you for reaching out to me. I would like to inform you that I will always need the player username, especially if it is different from the one in Guru. This information is necessary for me to accurately investigate and resolve the issue.
Thank you again for your help, and as soon as I receive the correct username, I will be able to thoroughly check everything and work towards a resolution.
Best regards,
Scatterhall
Hi,
kann man das für mich bitte auch prüfen?
Benutzername: DerKoenig
Dear TinoElina
Yes all payments were re sent to you since some payments were only resent later last night they should be with you today.
Best regards,
Scatterhall
Fügen Sie com an das Ende meines Spitznamens hinzu und Sie werden den Benutzer finden.
Wird meine Auszahlung auch bald bearbeitet? Nutzername: esche88
Hello PrinceNaseem,
I understand that you had an issue with the response time and the payment processing. I'm sorry to hear that you experienced delays and inconvenience. I want to ensure that your concerns are addressed appropriately.
Please note that the processing time for bank transfers can vary depending on several factors, including the location and bank policies. Therefore, it's possible that the transfer may take longer than expected.
I hope this information helps, and I apologise again for any inconvenience you may have experienced. Please let me know if you have any further questions or concerns.
Best regards,
Scatterhall
Dear esche1488,
Apologies For the delay in processing your payment. I'm pleased to let you know that the payment has now been processed and sent out to you. You should receive the funds soon, if you haven't already.
Again, I'm sorry for any inconvenience or frustration this delay may have caused. If you have any questions or concerns, please don't hesitate to reach out and let me know.
Best regards,
Scatterhall
Hallo, ich warte seit letzter Woche Freitag auf den Zahlungseingang meiner genehmigten Auszahlung. Es geht um gerade einmal 70€. Bitte kümmern Sie sich darum! Das ist doch nicht normal....
Hello nightm4,
Along with other Payments, it was stuck with Nodapay. However, I have good news to share with you. Our team has already taken action and resent all the payments to the players, including yours.
Please note that the processing time for bank transfers can vary depending on several factors, including the location and bank policies. Therefore, it's possible that the transfer may take longer than expected.
Thank you for being a part of our community, and we hope to continue providing you with a seamless and enjoyable experience.
Best regards,
Scatterhall
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