Hmm, I fear there's no ace in my pocket for now. If you could use help, submit a complaint. This is our way of investigating challenging situations, we aim to support players in need by doing so.
In this guide, you'll find some hints:
https://casino.guru/complaint-resolution-instructions
By using this link, the complaint is created:
https://casino.guru/complaints
Does it sound like a good idea to you?
Good crypto casino, instant payments with no limits, i wagered over 140millions $, and withdrawd over 20-30kk$, no problems. Thanks to Razer to keep it going good.
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Hello, well that's quite I sum you got there.
I wonder, for how long were you playing in this casino? Any tips you could share to the rest of us? Also!
Could you share a screenshot of your winnings? I'm honestly curious to see.
Thanks!
I play on rollbit. I’m from Australia and restricted country. Yet they let me complete the kyc and do it. Is this illegal if so am I able to ask for a refund for my deposits ?
I suggest you ask a lawyer for this. If I use a sense of logic, however, I must ask:
Why do you consider asking for a refund? Have you been given the same chance of losing or winning as any other player?
If the answer is yes, then I would say it is not fair to ask for a refund. Because nothing unfair has happened to you.
What do you think about that?
Hallo zusammen,
Mein Konto wurde gesperrt mit der Aussage geografischer Probleme. Bin aus österreich und mein Account war voll verifiziert. Jetzt account gesperrt trotz balance... Live chat antwortet mir nicht. Gleich wie auf mein Mail. Kann alles mit Screenshots vorweisen.
Kann mir vielleicht jemand weiter helfen?
Danke
Hi Nightmare!
I would love to know what kind of geographical problem has occurred. Do you think you can insert the text you got from th casino regarding the account closure here in the post?
I believe the complaint would be in order; kindly check out this guide 👈👈 and let me know if you would give it a go. I would, just so you know.
False Allegations of Multiple Accounts Preventing Withdrawals
I recently became aware of a concerning issue with Rollbit. After several interactions with their customer support, it became clear that they are falsely accusing users of having multiple accounts. THIS TACTIC seems to be used as a way to prevent users from withdrawing their funds.
Despite providing all necessary information to prove the legitimacy of my account, Rollbit continues to block withdrawals under the unfounded claim that I have multiple accounts linked. This is a clear violation of user rights, and it feels like a deliberate attempt to deny access to funds.
I am deeply frustrated with the lack of transparency and customer support from Rollbit, and I urge others to be cautious when using this platform. If you encounter similar issues, be prepared for a prolonged and unhelpful process.
Hello, if you feel that any such accusations against you are untrue and you do not have multiple casino accounts, feel free to file a complaint with us and we will try to help you.
Here is a link where you can open it and our team will try to contact the casino and get some evidence.
Do you think this is the right step for you?
If so, then I've added a guide to what you can expect from the complaint.
I hope this will help you and the truth will come out.
If you made a mistake, feel free to tell it to Nick and fix it. If you can't do it he will. 🙂
I hope your case will turn out positively.
Good luck ☘️
I'm also having a problem with Rollbit. Same problem with withdrawals. Have they paid anyone?
Hi, it's hard to say. We can only look at the latest posts. Unfortunately, they don't respond to complaints, and I haven't seen anyone get their money back recently.
How long have you been waiting for your money? Did the casino say anything?
My payout status is pending. My account is verified. The chat no longer responds to messages. I sent everything to compliance@rollbit.com. Just like everyone else, they tried to convince me I had more than one account. I only have one. I've been waiting two days so far.
If they tell you that you have duplicate accounts, maybe it's a way for them to avoid paying you. But if you deny it, then it's your word against theirs.
And that's why, if they don't pay you, I would definitely try to file a complaint on a website that deals with such cases. You can also do it here, but they probably won't tell us. In any case, it would be good because if the casino didn't resolve your case with us, they would get black points and their safety index would be lowered even further.
Of course I have one account. I've never played there before.I wrote a complaint to them here using the email address they provided. I'm posting it here as well.
So we'll have to wait for the next installment. I believe it will come soon.
If you have any news, please let me know.
This is their response. The technical department hasn't responded to emails for two days. That's their policy. I wrote to them asking for at least one email address associated with my other account. I'm sure I only have one account. I don't understand how they even have a license. I saw two more reviews on TruatPilot with the same problem as mine.
Edit.
I contacted them via chat. The consultant asked stupid questions: Was anyone else using my network? Did anyone else have access to my Rollbit account? More questions about the bets I placed. Why did I place basketball and e-basketball? Did I analyze it in any way? I placed single bets. It's legal to place both basketball and e-basketball if they offer it. It's completely legal. When I asked them to provide a different email address for my account, they couldn't provide one (because they don't have one). I have to wait for an email response...
This is a straight-up scam tactic disguised as "AML compliance." I deposited just $80 USD, played fairly, tripled the wager as required, passed full KYC/verification, sent documents, answered their ridiculous 7-point questionnaire, and even agreed to a video call. After all that, my tiny $100 withdrawal (net profit ~$20) has been blocked for over a week with zero real explanation.
They keep demanding I "honestly declare" other linked or associated accounts. I have only one account – I've said it repeatedly in writing. They provide zero evidence of any linkage (no IP proof, no shared devices, nothing). Instead, they threaten to report me to the Curaçao FIU, GoAML, and "relevant authorities" for money laundering... over $20 profit? It's laughable and insulting. For such a pathetic amount, throwing around serious AML accusations feels like pure intimidation to scare players into giving up.
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