vor 1 Jahr
I think you have to use the same method for withdraw that you used for deposit.
NovaJackpot Casino - generelle Diskussion (Seite 7)
vor 1 Jahr
Update : i got paid today
vor 1 Jahr
I can see that you have already experienced some delays in payment here, right? Did they give you any explanation regarding the delay, or are they just trying to reassuring you that everything will be paid soon, for example?🤔
AntwortenBewerten1
vor 1 Jahr
Versuche seit Tagen eine Auszahlung zu machen aber es funktioniert nicht, immer bekomme ich das Geld auf mein spielkonto zurück, und jedesmal höre ich das selbe beim chatten und muss 100 mal erklären um was es geht
vor 1 Jahr
I am sorry for this situation. I saw that you managed to submit a complaint here with our team, so hopefully they will be able to assist you to get it solved. Veronika is also waiting for some additional information, so reply to her whenever possible, please.
We will wait for any updates regarding this issue of yours.
vor 1 Jahr
They kept telling me there is a delay in all withdrawals and that they will process them as soon as possible.
vor 1 Jahr
I'm also happy for you!
Considering this is a smaller casino, I would assume the holidays are to blame. Nothing unusual these days, I guess.
In any case, thanks for being so responsive. What do you plan to do now? Keep on playing?
vor 1 Jahr
Versuche seit Tagen eine Auszahlung zu machen aber es funktioniert nicht, immer bekomme ich das Geld auf mein spielkonto zurück, und jedesmal höre ich das selbe beim chatten und muss 100 mal erklären um was es geht
vor 1 Jahr
Hey, considering other good news we recently got, I was wondering whether you are out of the loop too.
It's always nice to read positive updates, though if you struggle still, remember that it is your turn to update your complaint. You can do so right here 👈
Don't hesitate to respond primarily to Veronika in any case, please.
vor 1 Jahr
Ich habe meine Auszahlung seit dem 26. August 24 beantragt und sie haben mir das Geld immer noch nicht gutgeschrieben, obwohl sie im Chat von 1 bis 3 Werktagen sprachen. Jedes Mal antworteten sie, dass ihnen die Unannehmlichkeiten und die Verzögerung leid täten und dass sie es irgendwann gutschreiben würden. In meinem Konto stand, dass keine Authentifizierung erforderlich sei.
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vor 1 Jahr
That's unfortunate. May I know which casino is in such a delay when it comes to the withdrawals, please?
I can't figure that out on my own. Do you think changing a payment option would help, or are you in a queue for payment? The second option means there is quite little to do, I'm afraid.
Have they provided a concrete reason for this waiting - aside from the apology?
vor 1 Jahr
It is the novajackpot casino. They say the ecomonic department is doing everything they can. They never say when the payment will be done. If i change the payment option they will cancel it and i will have to wait again from the start. No they dont say the reason
vor 1 Jahr
Thank you; I had hoped that things would not get so bad. As I mentioned earlier, there is not much more to do but wait at this point. I am sorry to say it, but even if you file a complaint, the casino will have 14 full days from the date the withdrawal request was made to pay our out. This is our rule. Well, you will see soon, I bet. Your complaint is waiting to be reviewed. Try to be patient, please.
AntwortenBewerten1
vor 1 Jahr
hi!
i made a 30 euro deposit while using a 100% bonus and i managed to wager the bonus and win over 800 euros, Novajackpot paid me first the 500 euros but after that i got email that my funds are confiscated, the email was very vague and not specific, i did not brake any rules that the casino said, very sad right now
Verfasst
vor 1 Jahr
Hey. First of all, congratulations on your win.
It can get pretty frustrating if the casino doesn't explain well what is going on. Right?
I've read in your complaint that they only told you that you have violated Rule 9.1, which outlines that the website is strictly for personal entertainment purposes only.
Have you got any idea, though, what could lead to this?🤔
Be sure that our team will investigate the matter, and we just need to make sure that the casino will communicate so everything can be explained. Let's hope it won't last very long before we see some movement.
vor 1 Jahr
Hi!
It is very frustrating, i have no idea what this means. I just have this feeling that it is some kinda bs explainment so they dont have to pay me because i haven’t broken any rules on this site. I do hope this problem gets solved fast!
Verfasst
vor 1 Jahr
The rule actually means that no professional players can play there. As I could explain it simply. 🤷♀️
Did you get any update from the casino by any chance?
We need to wait for your complaint resolver to work on your complaint and reply with any next moves.
vor 1 Jahr
I have tested this casino and i did not feel very happy with my experience.
check out my review once its been approved
vor 1 Jahr
I will definitely read it. Wouldn't you like to at least quickly summarize on the forum what happened to you?🙂
Maybe it would be helpful for other players as well.
vor 10 Monaten
bleiben Sie weg von Rabidi Casinos. Sie sind Betrüger heute habe ich bei der Polizei gemeldet
Bankobet und Dolly Casino. Natürlich habe ich alle Unterlagen zu E-Mails und Chats usw., aus denen klar hervorgeht, dass das Casino die Gewinne nicht auszahlt und nicht auf die Beschwerden reagiert, die ich zu Recht eingereicht hatte, weil einige nicht gutgeschriebene Gewinne verschwunden waren.
Finger weg und jedem, der Probleme mit ihnen hat, empfehle ich, eine Beschwerde einzureichen und eine Rückbuchung vorzunehmen. Ich werde jetzt eine Rückbuchung vornehmen und ich werde mein Geld zurückbekommen, das versichere ich Ihnen.
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