Mr Daniel it's 10 days now my winning bet live table tennis 3500 suddenly disappeared.
It's on 26 Feb 2023
They still not resolving it
I have attached latest reply I got
Jungliwin had let me opened an account and deposit money. After some winnings it’s impossible to make a withdrawal because of an error on the withdraw section all the times. So I can’t make a withdrawal request!
I asked for help in the live chat for more than 10 times now and they’re giving me a different answer every time. Answers such as: technical issues, bonus wagering ( I didn’t receive any bonus ) and so on.
I really want to withdraw my money from this casino as soon as possible. A also asked the curaçao gaming autorities to step in this case, that’s where their license is coming from!
I am tired complaining about this casino
Still they manipulate and getting new..
My 26th Feb bet settlement Still.
Not they just don't care
Asking me to contact tallashakunthala@gmail.com their indian owner
Dear Boyke123,
On behalf of all Jungliwin team, I would like to apologize to you for facing such unpleasant situation. Our specialists are working on this case, we will contact you with updates as soon as possible.
Be sure that your words has been heard, and we will do everything - possible and impossible to avoid similar things of happening in the future.
Thank you once again and have a nice day!
Sincerely,
JungliWin Team
I am tired complaining about this casino
Still they manipulate and getting new..
My 26th Feb bet settlement Still.
Not they just don't care
Asking me to contact tallashakunthala@gmail.com their indian owner
Hello sudeshkn,
thank you for your post. I see the casino trying to answer the player's post. However, If you want to escalate your problem, here you can find this very useful article: Complaint Resolution Information and Instructions. You can start a complaint on this link.
Have a nice day! 🙂
Hello,
when are you solving this problem? It is still unable for me to request a withdrawal. If I try to withdraw money I get an error all the time. After that error I receive an email with a withdrawal confirmation, but the amount is still in my casino wallet and not on my AstroPay account!
what is the problem? And how do I get my money?
Johannes
Just wanted to add, as long as the complaint is active our team is on the watch, so if you do not get a reply from the casino here on the forum, it's not the end of the world. 🙏
Stay in touch with the complaint.
Dear Boyke123,
On behalf of all Jungliwin team, I would like to apologize to you for facing such unpleasant situation. Our specialists are working on this case, we will contact you with updates as soon as possible.
Be sure that your words has been heard, and we will do everything - possible and impossible to avoid similar things of happening in the future.
Thank you once again and have a nice day!
Sincerely,
JungliWin Team
Hello there,
I found Peter asked you to join Boyke123's complaint 3 days ago. So, in case you have missed that, your cooperation would be appreciated.
It's regarding my unsettled bet for 3500irs
It's almost 28 days now
They are giving copypaste reply.and blaming betting provider.but I can see my bet never placed and they deducted money.
I have sent all proofs and screenshot they just ignore.
As I can see, your complaint has been rejected. I'm sorry for that, you'll find a proper explanation in your email.
Habe mich dort gestern angemeldet und eingezahlt. Vom ersten Eindruck her ein sehr schönes Casino.
Habt jetzt eine Auszahlung im 4-stelligen Bereich angefordert und warte auf die Bearbeitung. Angeblich soll diese bis Ende des Tages durch sein.
Werde mich melden, ob ich mein Geld erhalten habe.
Meine Auszahlung wurde laut email heute um 9 Uhr morgens akzeptiert und ausgezahlt. Als Zahlungsmethoden habe ich Banküberweisung ausgewählt.
Laut Casino dauert es 1-7 Werktage. In meiner Transaktionsübersicht ist der Status ‚Pending‘. Ich hoffe morgen is das Geld auf meinem Konto.
Hat jemand damit Erfahrung ? Zurückziehen lässt sich die Auszahlung schon mal nichtmehr.
Hello,
I'd say it is quite normal for bank transfers, mind those 7 days should be the maximum. There's a fair chance money comes sooner, I'd say.
As goes for the status, is it still pending, please? Since the withdrawal can't be canceled, if I understood well, it's because the payment is more likely in progress. 🤔
I'll wait for another update, to be sure.
Hey Radka,
der status ist noch immer ‚pending‘. Laut Casino: ‚I am pleased to inform that your withdrawal has been successfully approved by our Casino. Right now, we should wait till the payment provider proceed your request, hope they will do it asap. Thanks for understanding!‘
Sie meinten, sobald das Geld auf meinem Bankkonto angekommen ist, wird sich auch der Status auf ‚Completed‘ ändern.
Ich weiß zwar nicht wirklich, welcher payment provider gemeint ist. Vielleicht ist es so, dass das Casino das Geld schon überwiesen hat und es jetzt noch bearbeitet wird und dann erst auf meinem Konto ist?
Hello.
Don't worry this is a pretty common process.
Allow me to explain:
These days casinos tend to hire a 3rd party company to handle all incoming or outcoming transactions. This company is called the payment provider. Thus the casino approves the withdrawal, while this payment provider is technically responsible for the transfer. If all works well, it's easier for the casino, if not, however, it's a pain for players. 😀
Give it a few more days, not it is on the payment provider...
Danke für die Aufklärung!
Also heißt das, ich solle mir keine Sorgen machen, da das Casino das Geld dann wohl schon auf den Weg gebracht hat und es jetzt nur noch vom Zahlungsdienstleister bearbeitet werden muss, dann sollte es auf meinem Konto sein?
No problem 😎
If everything works as it should, I'd say it's more or less like you said. 🤞🤞🤞
Just a detail - the casino probably does not send the money, they only authorize the payment provider to send the money to you.😉
Geld ist heute angekommen 👍
Great!
Wasn't so bad in the end, was it? 🙂
Sie müssen angemeldet sein, um einen Beitrag zu veröffentlichen..
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