JackpotCity Spielbank - generelle Diskussion (Seite 2)

jmdceballos

Social Media & Community Specialist

jmdceballos

vor 1 Jahr

OriginalÜbersetzung

Hello there.

I dare to say I'm fine 🙂. Thank you for asking.

Things could be better on your side, right?

You know, this is a particularly interesting issue considering you come from Malta, when the casino has a place too...!

I also checked your complaint to find out more about this struggle, but I could use your help now.

I fail to comprehend what caused the change in your address. I mean, is this banking statement showing a different address, perhaps? Some people live in a different place/address than stated in the IDs, or passports. Could this be the problem?

I'll wait for your update, and I thank you in advance.

Fortgeschrittener Neuling

Chile

vor 1 Jahr

OriginalÜbersetzung

Verdienstbetrug, sie sagen, sie schicken es auf ein Casino-Konto und das Geld kommt nie an

Automatische Übersetzung

Social Media & Community Specialist

vor 1 Jahr

OriginalÜbersetzung

Has someone told you "they" would send the money into the casino on your behalf? I must say I do not understand the problem. Can you help me with that, please?

Fortgeschrittener Neuling

Chile

vor 1 Jahr

OriginalÜbersetzung

Lassen Sie mich es Ihnen erklären: Es wurde eine Auszahlung für den Betrag beantragt, den sie abheben wollten, die Einzahlung auf das Konto kam nicht an und ich habe mich direkt beraten und sie antworteten, dass die Einzahlung auf das Casino-Konto getätigt wurde, was nie geschah. Zusammenfassend lässt sich sagen, dass das Geld nie sein Ziel erreicht hat

Automatische Übersetzung

Social Media & Community Specialist

vor 1 Jahr

OriginalÜbersetzung

Thank you.

May I try to sort it out? Are you struggling with the payment provider used for the deposit rather than with the casino?

Which payment option did you use, please? I'm sorry, I'm still not sure who "they" are.

Fortgeschrittener Neuling

Chile

vor 1 Jahr

OriginalÜbersetzung

Jackpot City ist ein Casino, das nicht auf Auszahlungen reagiert. Am Samstag habe ich eine getätigt und habe immer noch kein Geld. Ich habe E-Mails gesendet und sie antworten nicht file

Automatische Übersetzung

Daniel

Head of Community & Social Media

vor 1 Jahr

OriginalÜbersetzung

Of course, it's not a good experience. They should reply to your emails at least. Have you previously made any successful withdrawal in the casino?

Daniel

Fortgeschrittener Neuling

Chile

Daniel

vor 1 Jahr

OriginalÜbersetzung

Ich nicht, mein Mann hat eine Einzahlung getätigt und die Einzahlung nie erhalten. Wir haben viele Beschwerden geschickt und sie haben geantwortet, dass das Geld auf seinem Casino-Konto sei, was falsch sei

Automatische Übersetzung

Forum and Reviews Administrator

vor 1 Jahr

OriginalÜbersetzung

By "they" do you mean the casino support or someone else ?

As for complaints, where did you file them or did you only complain to the casino? Both you and your husband have casino accounts ?

pkuscic

Besucher

Chile

vor 1 Jahr

OriginalÜbersetzung

Die Einzahlung ist kein Problem, aber die Rücknahme ist eine Tortur, sie fragen nach einem Dokument nach dem anderen, ich warte seit mehr als 15 Tagen, der Support sagt, dass sie sich später mit Ihnen in Verbindung setzen werden, und das tun sie nie, ich habe bereits die Hoffnung verloren, dass sie werde mich bei jackpotcity.com auszahlen

Automatische Übersetzung

pkuscic

Social Media & Community Specialist

pkuscic

vor 1 Jahr

OriginalÜbersetzung

Well, it is time for a free-of-charge complaint, I'd say. Because, the way I see it, you could use some help.

If you agree, please submit the complaint there and now. Use this link to begin. 🙏

We shall see what the casino has to say about the delay... Are you in?

Neuling

Kanada

vor 11 Monaten

OriginalÜbersetzung

hi everyone , my question is my spouse joined jackpot city casino over the Christmas holidays , in total she had deposited 1200 dollars through entarac , which the casino gladly took her money, she won 5000 dollars and attempted to withdrawal the winnings , they requested identification and banking document showing her name and address , she then received an email stating her account has been verified and identification approved ,they are still giving her grieve trying to collect her winnings ,she has contacted there support team several times and they keep saying more information , they want her too send her documents and identification again and again , avoiding paying her winnings , what should she do about this ?

Forum and Reviews Administrator

vor 11 Monaten

OriginalÜbersetzung

Hi, what is the problem with the documents when she has to send them over and over again even though you claim she has been verified ? Are the documents rejected or accepted and do she still have to send some additional ones ? How long has this whole situation been going on ?

Let me know.

Neuling

Kanada

vor 11 Monaten

OriginalÜbersetzung

Hi Jaro, her documents have been verified and she has recieved an email stating this , on her opening site page where mail and messages it states your account has been verified , however they are still stating to send id and documents , aswell as proof of enterac account for deposits , the money she deposited was allways done and accepted by them through entarac with her deposites , now she has recently noticed when she tried making a deposit too her casino account through Gigadat , it comes back as rejected by the casino and her deposit she made she has to wait for it too be sent back to her from enterac. basicly they have blocked her account for deposites and refusing too process her winnings. She has a copy screen shot of her withdrawl request and screen shot of all her deposites and her email they sent her approving her id and documents verified. This has been going on through the holidays till now about 3 weeks now.

Bearbeitet durch den Verfasser vor 11 Monaten

Social Media & Community Specialist

vor 11 Monaten

OriginalÜbersetzung

Then please ask her to register here on Casino Guru to submit a complaint - personally.

This guide follows the process right from the beginning 👈

When she is ready, the complaint starts by using this link 👈

In my books, this is the best she can do for the moment.

Can you tell her, please?

Neuling

Kanada

vor 11 Monaten

OriginalÜbersetzung

I sure can Radka , she is not that great with computers , i will help her on her end , thank you for the support for her and replying right away.

Social Media & Community Specialist

vor 11 Monaten

OriginalÜbersetzung

No problem, we'll be here to assist her. Don't worry.

Neuling

Kanada

vor 11 Monaten

OriginalÜbersetzung

Thank you for the support , she has uploaded information and pics on her account with your site.

Social Media & Community Specialist