Das Schlimmste, was es in Casinos gibt, frisst nur Diebe
Hello Jtsouk2468,
Shall I ask you for more details? What is your personal experience with this casino? I looked at the casino rating on the casino's page and it doesn't look too bad, but we'd love to hear about your personal experience. I also see that they had two complaints in the past and both were resolved positively. 🙂 
Ich habe zum ersten Mal einen großen Betrag ohne großen Einsatz (0,20) und Einzahlungen von 10 Euro gespielt.
I can't comprehend whether you lost or won 🙂.
Do you think you can help me decide? Was this praise, or let's say a complaint, please?
Spielen und sehen
Well, this is very unlikely. Aside from your harsh, non-saying words, is there something you want to add?
You accused the casino, but what has happened? It sounds like you have won much less than expected, am I assuming correctly?
A Fonbet Casino GR story and general experience...
Through the loyalty program they have a monthly deposit bonus. I made a deposit of €375 but due to my confusion the bonus was not activated. The code had to be entered in a field on the profile page before depositing. There are no code fields in the deposit process. Finally, however, the representative in the live chat did not agree to activate it manually, it was something that I did not ask for directly, but which in other casinos they usually do. So I played 1x the amount of that deposit and proceeded to withdraw my balance.
Then I made a new deposit of €375 with successful activation of the €300 bonus, which required a turnover of 45 times (€13500). That night I had a turnover of around €7-8,000 with 0 withdrawal balance and a bonus of €360. The next day I found out that the withdrawal request had been processed and the bonus had been cancelled! In the support requests where I mentioned what these two had to do with and what violation of terms warranted the bonus void, their response was: I just had to wait for the withdrawal to go through first and they were negative about restoring the bonus.
It was a typical example of how cheap they are at Fonbet Casino GR.
For quite some time the experience was pretty smooth. However when I happened to show consistent profits, I immediately saw their behavior change: unreasonable delays in withdrawals (the last one took 1 week) and indifferent to rude behavior from support.
t Frankly, it's quite usual that the code needs to be used properly, and not every casino system allows support to give you such a deposit bonus manually. Shame it didn't work out for you.
Anyway, I'd say, bonuses are free to refuse. If you don't like the wagering, don't take the bonus.
But I agree that rude support and delayed (just one?) withdrawals are a bit uncomfortable. Maybe you can share some screenshots to demonstrate that, aside from these people, you were polite and nice the whole time.
Let's hope others will be delighted more.
About the bonuses, I enjoy the wagering. I think that you missed the point. The known term is: don't make a withdrawal request during an active bonus.
About withdrawals, that was the most extreme delayed.
Requested withdrawal on 30.01.2024 14:44:36. Communication via phone line on 3.2.2024, where the representative replied that he would promote it as a priority. Email request & Official complaint on 4.2.2024.
Finally on 5.2.2024 they processed the request for payment approval.
I have also experienced other withdrawal delays at Fonbet Casino GR a couple of times but for which, when I contacted, the issue was usually resolved by the next day. However, their explanations for the reason for the delays were childish: technical issues and how I should have stayed longer on the withdrawal request page. At the time the withdrawal amount was deducted from my balance normally and the request was recorded also normally...
A very handful rule indeed! Despite the fact that I find it hard to believe 45x wagering is appreciated, I'm glad you know what you're doing.
So, the key point is that the casino claimed technical issues as a reason for the delay. Fine, I understand you are convinced it was just a stupid excuse...
It's always hard to tell whether a casino is somehow trying to stall the process or whether there are reasonable obstacles.
Thanks again for your experience. 👍
Worst casino ever played . Stay away
I'm really sorry for your bad experience at this casino. Have you played there for a long time?
Guten Abend, ich wollte nach diesem speziellen Casino fragen
Hat jemand eine ähnliche Erfahrung gemacht? Ich habe in meiner Eile 50 € eingezahlt und 500 gedrückt. Das Problem ist, dass sie mich bitten, es auszuzahlen, obwohl ich eine Auszahlung vorgenommen habe, sobald ich den Fehler gesehen habe, den ich ihnen geschickt habe
Nachricht, erklärte ich ihnen, dass sie meine Seele seit wie vielen Tagen nehmen
hundert Karten, die sie bei der Registrierung haben sollten, lassen sie mich nicht nehmen, was kann ich tun, ich komme nicht dazu, mit so einem großen Betrag zu spielen, dafür war dieser Betrag in keiner Weise gedacht
Hi, do I understand correctly that you deposited more than you wanted, yes ? The problem is that now you can't withdraw the money and you wrote to them that it was a mistake on your part and you would like to cashout ?
As for the cards, did they need to be verified or what's going on with ? How long has this case been going on ?
Of course, if I have misunderstood something, please let me know so I know.
Sie haben es richtig verstanden, ich habe sie darüber informiert, dass ein Fehler gemacht wurde, denn als ich die Einzahlung getätigt habe, habe ich sofort eine Auszahlung beantragt, sobald ich den eingegangenen Betrag gesehen habe, und wir haben natürlich alle Dokumente, Karten, Telefone, Selfies und alles, was sie verlangt haben, identifiziert. Dies ist jetzt vom 5.8.
Oh right, so your account is already verified and you've been waiting for a week for your withdrawal. Thank you for the clarification.
Anyway, we give casinos 14 days to sort everything out and send you the money, so try to be patient, even though I know it's not the easiest thing to do. We'll see what happens in the next few days and if the casino doesn't tell you anything relevant and you don't get your money, then I'll recommend another course of action.
If something changes or you have something new, be sure to let me know.
Ok, vielen Dank für die Hilfe, ich halte euch auf dem Laufenden
You are welcome, so I will wait and I firmly believe that you will come with positive news.
tsaousis, leider musst du den Umsatz 1x machen, also 500€.
Sie sind an die Gesetze zur Geldwäsche gebunden und ich gehe davon aus, dass sie sich nicht mit menschlichen Fehlern befassen werden und standhaft an ihrer Position festhalten werden.
Bringen Sie lieber Geduld und Zeit auf und setzen Sie beim Roulette kleine Beträge.
Sie müssen angemeldet sein, um einen Beitrag zu veröffentlichen..
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