Cirusbet Casino - generelle Diskussion (Seite 4)

Neuling

Indien

vor 1 Monat

OriginalÜbersetzung

I have signup on Cirusbet.com and deposited 20 euro and I have wager all the amount after that my balance was 82.20 euro.

After this I have send my documents for verification purposes but there is no response from the casino side, always displayed in setting tab that (wait for the admin to check the documents) I have mailed to support@cirusbet.com several times for the verification issue but not response received from the casino side.

Kindly help me to figure out this issue.

Also my money is stuck in my cirusbet account which is 82.80euro.

Radka

shadabalamfaruqui

Social Media & Community Specialist

shadabalamfaruqui

vor 1 Monat

OriginalÜbersetzung

Hello,

I imagine you are worried. How long have you been waiting, please?

I hate to say it, but the first verification can be quite demanding, but you still need to pass it. Even if it seems like nothing is happening, we give casinos quite some time to solve the verification and the withdrawal without our intervention.

Try to be patient, please. We will be ready for any of your updates.

shadabalamfaruqui

Radka

Neuling

Indien

Radka

vor 1 Monat

OriginalÜbersetzung

I have been waiting since last 4-5 days for the verification, still showing that, wait for admin to check the documents,

Also the withdrawal is pending, withdrawal cannot process without verification.

I have submitted the legal documents for the verification purposes. But no response from the casino side.

Jaro

shadabalamfaruqui

Forum and Reviews Administrator

shadabalamfaruqui

vor 1 Monat

OriginalÜbersetzung

You did well to give the casino everything you had. Unfortunately, you'll have to be patient now, because as Radka said, we're giving the casinos some time to sort everything out around verification. Specifically, it's 14 days, so if nothing has changed by then, we would try to help you. Hopefully this won't be necessary and everything will be resolved smoothly and the casino will keep you informed. So try to keep a cool head and if anything new comes up, be sure to let us know.

We'll keep our fingers crossed for you. 🤞