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Bull Run Bets Casino - generelle Diskussion (Seite 2)

vor 3 Monaten von nataliyabus
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1.688 Ansichten 36 Antworten |
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1 2
Radka
vor 3 Monaten

Ja, das stimmt. Die sogenannten Tickets, die Sie benötigen, um den Support zu kontaktieren, werden vollständig ignoriert. Online im Telegrammkanal ist gefälscht. Unten füge ich einen Screenshot des Gesprächs mit einem der „Admins" an, die in den Telegrammchatkontakten waren. Wie Sie sehen, war sein letzter Besuch bei TG „vor langer Zeit", was bedeutet, dass das Konto entweder gelöscht oder ich auf die schwarze Liste gesetzt wurde. Bei all dem sagte er, dass sie mich im Ticket kontaktieren würden, aber ich habe keine Daten von meinem persönlichen Casinokonto angegeben. Dann habe ich versucht, das Thema von anderen Telegrammkonten aus fortzusetzen, aber ich wurde von dort gelöscht. file

Automatische Übersetzung
vor 3 Monaten

das war's, mein Konto wurde ohne Angabe von Gründen und ohne Rückerstattung des Geldes dauerhaft gesperrt. Ich habe noch nie einen so dreisten Betrug erlebt filefilefile

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aryanboy888
vor 3 Monaten

This must be really an unpleasant situation you have to go through.

If you need a help from our team, we are here for you.

Do you know the reason for blocking you the account, by any chance?🤷‍♀️

Have you got any remaining real balance in your account?

Let us know, please, and hopefully we'll be able to resolve this issue together.

Romi
vor 3 Monaten

der Restbetrag beträgt 821 USDT. Der Grund für die Sperrung ist mir unbekannt, ich habe auf keine meiner Anfragen eine Antwort erhalten. Ich hatte nur ein Konto und habe mich nicht erneut registriert. Die Kombination der Faktoren lässt deutlich darauf schließen, dass es sich um ein kleines Betrugsprojekt handelt.

Automatische Übersetzung
aryanboy888
vor 3 Monaten

So, in this case, I would really suggest submitting a complaint here. Our team will try to find out what is going on there and get this issue solved in the best way possible.

If you are in, just follow this link to do so, and let us know how it goes.

aryanboy888
vor 3 Monaten

Gabeln, Bruder? oder pg?

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GODENKOR
vor 2 Monaten

Gabeln

Automatische Übersetzung
vor 2 Monaten

I cannot understand how this casino has a score of 7.5. These are complete scammers. When I was writing to them not about the withdrawal they replied in an hour, when it came to withdrawal there are no replies. I wagered the bonus and want to withdraw, the withdrawal have been declined more than 20 times. Among these times 2 were shown as payment errors. I see this has happened to other players as well. 100% scammers, I see they do not reply to any complaints on askgamblers, and I am 100% sure they will not reply to any complaints here. I hope somebody will adjust their rating because it is now tricking the players. That is how I made the deposit, I saw a rating of 7.5 which is really good but the reality is way different.

Also their bonus system is not normal as well. The first deposit bonus is up to 3000usd but the max withdrawal from the deposit is max 1000usd. No logic. In my case I made a deposit of less than 200 and had more than 1000usd when I wagered the bonus, but when I reached the wagering the balance was adjusted to 1000usd. So in my case that is not good but understandable, but what if you make a large deposit and accept the bonus? Your are deemed toreceive max 1000 when let's say you made a deposit of 1500usd.

But at the end of the day this does not matter, because eiter way they are not paying out. Total scammers.

laurislatvis
vor 2 Monaten

Hey, it's a fresh casino and that's why it has the rating it has so far. There isn't much information about it and it will surely be adjusted over time if it is found to be dishonest. 

Anyway, let's get to your problem. Did the casino tell you why your withdrawal was cancelled so many times? I think they must have a reason. Maybe they want gameplay since you played with the bonus, but I guess it shouldn't be a secret if that's the case. The casino didn't ask you for any documents? How long have you been trying to withdraw?

Regarding the bonuses, I think that when you see that the maximum cashout is 1000, you can adjust your deposit accordingly. If you feel it's not worth it, then you probably won't deposit any more. 

So please let me know how it is.

vor 2 Monaten

The casino is not communicating. There is no live chat, the only way is to create a ticket and wait for the reply which seems to never come. I also found an email but no reply as well. But I read that other users had the same issue where the withdrawal is automatically rejected every 3 hours. In my case that is the same way, so it is most likely automatic. But the biggest red light is that the casino is not communicating. When I contacted them first time which was not regarding the withdrawal they replied within an hour, now no reply. So it is obvious they reply when they want a player to make a deposit. This is clearly a scam casino and more and more people will lose their money and time.

Regarding the documents my account has been verified. You are not able to request a withdrawal with this casino without having documents verified. When you go to withdrawal you are momentarily asked to upload the documents.

laurislatvis
vor 2 Monaten

It is never a good sign if a casino doesn't communicate with its players. And especially if it's a fresh casino, this could lead to losing many customers for them.🤷‍♀️

When exactly did you request the withdrawal for the first time, please?

I believe that our complaint team could get into it and hopefully solve this issue. The main thing, though, is for the casino to communicate with us.

Please let us know how long you are waiting and if you wish to proceed with the complaint.

vor 2 Monaten

That is the problem, they will not communicate with your team as well. I can see there is an active complaint already and the casino has left a day to reply and I am certain they will not because there are also complaints on askgamblers and the casino did not communicate with them as well. The first request was last week on Wednesday and now they have declined the withdrawal request for 29 times. And as stated before, they do not reply.

That is an example of a scam casino. I will probably open the complaint so that at least the casino rating would get down faster so other people wouldn't be fooled as I was

laurislatvis
vor 2 Monaten

Hi!

It makes sense to think the outcome would be the same, however. I truly appreciate your willingness to see this situation from a different perspective for a moment.

Even though it is surely just a personal decision to submit the complaint or not, every time players choose to skip that option, this casino won't get the black points reserved for uncooperative casinos. Providing valuable feedback on the forum or through the user review is great thing to do, yet submitting a complaint against already suspicious casino is also a good step. I imagine the benefit for your personality is not so convincing, but still, it holds value for the overall perspective.

For the time being, all I can say is that I am sorry to see unlucky players every time a casino is about to have its Safety Index fall. I hope the management will soon decide to cooperate and will no longer see things the same way.

vor 2 Monaten

I don't understand why they still have the score of 7.5. They already have one unsolved complaint but still remain the same high score.

laurislatvis
vor 2 Monaten

Hi there.

Although it seems illogical, keep in mind that your complaint has not been closed yet, so the Safety Index has not been impacted by its resolution yet. Most importantly, the complaint must be closed before the black point can be determined. However, a few unresolved complaints with a lower disputed amount might not be sufficient to cause a significant decline in the Safety index as long as the amount is dependent on the disputed amounts. This is actually the reason for showing the latest complaits directly on the casino tab. To make sure people will notice the latest events. Especially in case of fresh casinos, the events are always a bit risky, since no one is familiar with the casino's intentions.


vor 2 Monaten

Mine has not, but there is another complaint which was unresolved and the casino received black points and the rating was not affected. This way more and more people will be victims of this casino.

laurislatvis
vor 1 Monat

No, the rating was affected. Precisely in accordance with what I explained earlier.

However, a few unresolved complaints with a lower disputed amount might not be sufficient to cause a significant decline in the Safety index as long as the amount is dependent on the disputed amounts.

Do you understand the description? It's ok if you don't. Just let me know, and I will try that differently.

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