vor 10 Monaten
Send an e-mail to these two e-mail addresses and describe the entire situation. This is the authority that issued the licenses for Bet1000 Casino. They are already helping me
Bet1000 Casino - generelle Diskussion (Seite 6)
vor 10 Monaten
Yes I will send, thanks. I am also having a conversation with that email, which is their payment team. They have promised to pay my withdrawal soon, but I am afraid that nothing will happen.
vor 10 Monaten
I received an email informing me that Bet1000 Casino was closed. I'm sure we'll never get our money again
vor 10 Monaten
Their payment team told me that casino is closed but they will still process withdrawals. So I have not lost all hope yet. They are still replying to my messages.
1
vor 10 Monaten
They also wrote this to me, but since some days they have not responded to my emails for several days
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vor 10 Monaten
Yeah their support team doesnt respond anymore but payment team does. Try to contact this address wlcpayouts@softgamings.com
vor 10 Monaten
Ok I will. Thanks a lot for the info
vor 10 Monaten
Hi
When did you last hear back from them? I wrote an email to them yesterday and they didn't even open it
vor 10 Monaten
Bet1000 confirmed my withdrawal 2 weeks ago and about a week ago I received an email message which told that my withdrawal is now processed. I still have not received anything. Does anyone have a similar situation and issue? I have anyway been waiting that payment for months.
vor 10 Monaten
I should say you may also submit a free-of-charge complaint right here: https://casino.guru/complaints/createaaa
We might not be able to help you get the money, but the result will affect the casino's safety index negatively if we don't manage to help.
I know how such a proposal sounds, but asking you to do that anyway.
"If the complaint is justified and we are unable to resolve it, it is closed and categorized as being 'unresolved'. This happens when the casino either does not respond to us or refuses to do what we consider to be fair in that specific situation. You will not get your desired outcome but the complaint will be saved in our system, the casino will be punished with a lower rating from us and our review of the casino will warn other players of what happened. What's more, if the casino wants to improve its rating in the future, it will be forced to address the complaint, so there is a chance that your complaint will be resolved at a later date."
I leave the decision up to you 🙏
vor 10 Monaten
Yesterday they responded. They have normally responded between 3pm-6pm.
vor 10 Monaten
I have done that already at least a month ago.
vor 10 Monaten
Did you write to the two e-mail addresses I gave you? This is what they wrote back to me. I think they will help you get your money back from Bet1000 Casino:
Complaints
12:50 (3 godziny temu)
do complaints@egamings.com, mnie, Complaints, bet1000
We have forwarded your mail to the resolution center for further details!
Sincerely
ANTILLEPHONE N.V.
License & Dispute Resolution 8048/JAZ
vor 10 Monaten
Yes, I wrote to those emails. No respond yet. Hopefully they will help us. By the way I just read discussion about Foxyplay. That is their sister casino site and it is closing as well. Players have had similar withdrawals delays there. Some Foxyplay player received withdrawal today. He had made complaint to those emails.
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vor 10 Monaten
That's excellent news. Maybe we'll get lucky and they'll pay us too. As for the two emails I gave you, this is the office that grants licenses to casinos and I think they demand a deposit from the casinos.
vor 10 Monaten
And a miracle happened. Bet1000 Casino just paid me my money
vor 10 Monaten
Try to constantly write to ANTILLEPHONE N.V. because they and only they helped me get my money back from Bet1000 Casino. I gave you the email addresses. Really worth!!!
vor 10 Monaten
Great to hear that. I am happy for you. Hopefully they will pay mine as well. They just asked for a one document and I sent it.
vor 10 Monaten
I wish with all my heart that it will be successful and that you will get your money back
vor 10 Monaten
I received my withdrawal as well!
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