Ich hatte ein Problem mit Burningbet.com, das ebenfalls von Antillephone nv 8048/jaz reguliert wird.
Ich beschloss, complaints@emoore.com zu kontaktieren, um zu sehen, ob sie mir helfen könnten, aber ich konnte die Nachricht nicht senden, ich glaube, ihre E-Mail-Adresse akzeptiert keine E-Mails, die von dem von mir verwendeten Dienst (Tutanota) gesendet werden.
Also ging ich zu Emoore.com und schickte eine Nachricht direkt an Cindy Drommond im Kontaktbereich der Website. In weniger als einer Stunde wurde mir geantwortet. Aber in meinem Fall können sie nicht helfen.
Ich werde hier die beiden E-Mails wiedergeben, die ich von Cindy Drommond erhalten habe:
Erste E-Mail
„Sehr geehrter Herr Müller,
Danke für Ihre E-Mail. Wir können nur helfen, wenn das Casino von uns verwaltet wird. Da ich den Namen der Website/des Casinos nicht gesehen habe, lassen Sie es mich bitte wissen, damit ich überprüfen kann, ob dies eines der Casinos ist, bei denen ich behilflich sein kann, oder ob ich Ihnen den Namen des Geschäftsführers nennen kann für den Fall, dass Sie die Beschwerde zu ihnen bringen könnten."
Zweite E-Mail
"Lieber Herr,
Dieses Casino wird verwaltet von: (SMES) Solutions for Management and Employment Support NV
Leider habe ich keine Kontaktdaten von Ihnen zur Verfügung, aber vielleicht hilft Ihnen eine Google-Suche weiter, jetzt wissen Sie, wer der Geschäftsführer ist.
Mit freundlichen Grüßen,"
LEIDER KÖNNEN SIE NICHT IMMER HELFEN.
I had a problem with Burningbet.com, which is also regulated by Antillephone nv 8048/jaz.
I decided to contact complaints@emoore.com, to see if they could help me, but I couldn't send the message, I think their email address doesn't accept emails sent by the service I use (Tutanota).
So I went to Emoore.com and sent a message directly to Cindy Drommond in the contacts section of the site. In less than an hour I was answered. But in my case they can't help.
I will reproduce here the two emails I received from Cindy Drommond:
First Email
"Dear Mr. Muller,
Thank you for your email. We can only help in case the casino is managed by us. As I did not see the name of the website/casino, please let me know, so I can check if this is one of the casino's that I can assist in or if I can provide you with the name of the Managing Director, in such in case you could take the complaint to them."
Second Email
"Dear sir,
This casino is managed by : (SMES) Solutions for Management and Employment Support NV
Unfortunately, I have no contact details for you available, but perhaps a google search will help you further now you know who the managing director is.
Kind regards,"
UNFORTUNATELY THEY CAN'T ALWAYS HELP.
Tive um problema com Burningbet.com, que também é regulado por Antillephone n.v 8048/jaz.
Resolvi entrar em contato com complaints@emoore.com, para ver se poderiam me ajudar, mas não consegui enviar a mensagem, acho que o endereço de email deles não aceita emails enviados pelo serviço que eu uso (Tutanota).
Então entrei no site Emoore.com e mandei uma mensagem diretamente para Cindy Drommond, na seção de contatos do site. Em menos de uma hora fui respondido. Mas no meu caso eles não podem ajudar.
Vou reporduzir aqui os dois email que recebi de Cindy Drommond:
Primeiro Email
"Dear Mr. Muller,
Thank you for your email. We can only help in case the casino is managed by us. As I did not see the name of the website/casino, please let me know, so I can check if this is one of the casino’s that I can assist in or if I can provide you with the name of the Managing Director, in such case you could take the complaint to them."
Segundo Email
"Dear sir,
This casino is managed by : (SMES) Solutions for Management and Employment Support N.V
Unfortunately, I have no contact details for you available, but perhaps a google search will help you further now you know who the managing director is.
Kind regards,"
INFELIZMENTE NEM SEMPRE ELES PODEM AJUDAR.
Automatische Übersetzung