FatPirate Casino - Die Kontoüberprüfung des Spielers verzögert sich.

The casino is delaying my account verification for too long and for no reason and two withdrawals are pending, one for €190 and another for €200 in Skrill. I have sent all the documents they asked for.

Το καζίνο καθυστερεί πάρα πολύ και χωρίς λόγο την επαλήθευση του λογαριασμού μου και εκκρεμούν δύο αναλήψεις μια 190€ και άλλη μία 200 ευρώ σε σκριλλ, έχω στείλει όλα τα έγγραφα που μου ζήτησαν

Dear tomylougs,

Thank you for submitting your complaint. I’m sorry to hear about the issue you’re facing.

Please understand that KYC (Know Your Customer) verification is an essential process that ensures withdrawals are sent to the rightful account owner. Since online casinos cannot physically verify players and their identification documents, this process is crucial for security and compliance with regulations. All serious and licensed casinos take KYC seriously, and verification may take a few working days to complete.

To better understand your situation, could you please clarify the following?

• Which documents have you already submitted?
• When did you send the last document?
• Have all required documents been provided in the correct format and without delays?

I hope we can assist you in resolving this matter as soon as possible. Thank you in advance for your response.

Best regards,

Veronika

All documents have been submitted in the correct format, ID, utility bill, e-wallet, everything has been approved and they are asking me again and again for my card history for a specific period of time and I have sent it for a week now, they are not responding to emails, I think they are delaying on purpose, there is no other explanation, please help me, whatever document you need I can send it to you so you can see it, thank you.

Έχουν υποβληθεί όλα τα έγγραφα στη σωστή μορφή, ταυτότητα, λογαριασμός κοινής ωφέλειας, ηλεκτρονικό πορτοφόλι όλα έχουν εγκριθεί και μου ζητάνε ξανά και ξανά το ιστορικό της κάρτας μου για συγκεκριμένο χρονικό διάστημα και το έχω στείλει εδώ και μία βδομάδα, στα μέιλ δεν απαντάνε, νομίζω χρονοτριβουν επίτηδες,δεν υπάρχει άλλη εξήγηση, παρακαλώ για την βοήθεια σας, ότι έγγραφο χρειάζεστε να το στείλω και σε εσάς να τα δείτε, ευχαριστώ.