Boomerang Casino - Auszahlung des Spielers verzögert sich aufgrund umstrittener Echtheit des Dokuments.

Good day,

A month ago, I won a substantial amount at the online casino.

Since then, I've been continuously offered excuses, with claims that my documents are supposedly incorrect.

I am desperate as this involves a lot of money, and I have also made large deposits.

I have uploaded the original bank confirmation, but time and again it is claimed that it's not original. That's utter nonsense!! I have an account with N26 Bank and Sparkasse and I made payments with both!

I've already submitted all the documents (bank statements, ID, confirmation of a bank connection) ten times.

This can't go on like this. I'm disappointed and angry!

Please help me 

Guten Tag ,

ich habe vor einen Monat bei den Online Casino einen höheren Betrag gewonnen .

Seit dem werden mir immer wieder ausreden vorgeschoben , und mir gesagt das meine Dokumenten angeblich nicht richtig sind .

Ich bin am verzweifeln da es viel Geld ist , ich auch viel Eingezahlt habe .

Ich habe ihnen die Originale Bankbestätigung hochgeladen , immer wieder wird behauptet das es nicht Original ist ..Das ist totaler Quatsch !! ich habe ein Konto bei der N26 Bank sowie Sparkasse und habe mit beiden eingezahlt !

Habe alle Dokumente ( Kontoauszüge , Ausweis , Bestätigung einer Bankverbindung schon 10 mal eingereicht .

Es geht nicht mehr so weiter und ich bin enttäuscht und Sauer !

Bitte Helfen sie mir 

Dear artimerissov,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Is verifying your payment methods the only obstacle in completing the verification process?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Dear artimerissov,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.