Bizzo Casino - Der Spieler hat Schwierigkeiten, Gewinne abzuheben.

Since yesterday, I've been trying to withdraw winnings of 400 euros, but I'm unable to.

Normally, I'm already fully verified. However, after trying to withdraw via bank transfer, firstly, I received a message saying that this payment method already exists. But, I can't use it to withdraw funds. Then, I tried to withdraw via sticpay, for which I had to upload various documents, only to find out in the end that this withdrawal was canceled because I was supposed to make a bank transfer. But that still doesn't work, as I keep getting the message, "Payment method already registered".

The support team is only giving me the runaround.

Perhaps you can solve this problem.

Seit gestern möchte ich einen Gewinn von 400 Euro auszahlen. Was aber nicht geht

Normalerweise bin ich bereits komplett Verifiziert. Aber nach Auszahlung per bank Transfer kommt 1. Die Meldung das bereits diese zahlungsmethode existiert . Kann aber damit nicht auszahlen . Dann wollte ich per sticpay auszahlen worauf ich verschiedene Dokumente hochladen musste um zum Schluss zu erfahren das diese Auszahlung storniert wurde weil ich doch eine Bank Überweisung tätigen soll. Aber das immer noch nicht funktioniert da immer die Meldung kommt. Auszahlungmethode bereits registriert.

Man wird vom Support nur hingehalten und vertröstet.

Vieleicht können Sie das Problem lösen

Dear AttilaY,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Could you please advise if you have been informed about any alternative method to withdraw your winnings?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Up to now I have always deposited straight away and always wanted to pay out via bank transfer, which is also what the casino wants. Since I tried using sticpay, the payout was always canceled with the reason that I should try using bank transfer. But when I want to pay out via bank transfer, I always get the message "the payout method is already registered." Please try another payment method or contact support. Where I'm just put off. Kind regards

Ich hab bis jetzt immer per sofort eingezahlt und wollte immer per Bank Transfer auszahlen was auch von dem casino gewünscht wird. Da ich über sticpay probiert habe wurde die Auszahlung immer storniert mit der Begründung ich soll es über Bank Transfer probieren. Aber wenn ich per Bank Transfer auszahlen möchte kommt immer sie Meldung " die Auszahlungsmethode ist bereits registriert " bitte probieren sie eine andere Zahlungsmethode oder wenden sie sich an den Support. Wo ich eben nur vertröstet werde. Mfg

Now you have paid out via sticpay. I'm sorry for the inconvenience. Case can be closed. Kind regards

Jetzt haben sie per sticpay ausgezahlt. Tut mir leid wegen den Unannehmlichkeiten. Fall kann geschlossen werden. Mfg

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, AttilaY, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru