BitStarz Casino - Der Spieler hat einen Streit über die Fairness des Spiels und eine ungelöste Einzahlung.

I came across the Bitstarz casino through Casino Guru, who indicated it was trustworthy. However, while playing the Pachinko game, I spent the entire day losing 8,000 Brazilian Real without any chance of success. I never once managed to win any amount; it simply took all my money. The game did not fluctuate, nothing worked, no extra balls, no wildcard balls - the game was completely rigged and unjust in a way I've never experienced before. There's no way a game can take 8,000 Brazilian Real without giving anything back or accepting a single play. Something needs to be done about this robbery; I was robbed and I demand action. Not to mention the glitch in the deposit – they did not credit a deposit of 500 Brazilian Real and have not resolved the issue. I've been robbed egregiously and I have the screenshots as proof.

Conheci o cassino bitstarz atravéz do cassino guru que mostra que era confiável , pois no jogo pachinko joguei o dia todo perdendo 8 mil reais sem nenhuma chance de nada , nenhuma vez cheguei a levantar uma quantia qualquer , só levou todo meu dinheiro , o jogo não teve mudança , nada funcionou , bola extra nenhuma , bola coringa nenhuma jogo totalmente travado e injusto de uma forma que nunca vi , não tem como o jogo levar 8 mil reais sem dar nada de volta sem aceitar uma jogada se quer , façam alguma coisa com esse roubo , fui assaltado e exijo q seja feito alguma coisa , sem contar as falhas no depósito , não creditaram um depósito de 500 reais e não resolvem , fui roubado demais e tenho os screenshots

Dear Ze2235,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Please forward your payment receipt to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear Ze2235,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I closed my account at this casino, because my losses were high for me and I didn't want to take the risk of trying to recover and sink further, I've never found a game as unfair as this one was, there were deposits one after the other and I couldn't have a win q significant, relevant to what he was depositing,

Eu encerrei minha conta neste cassino , pois minhas perdas foram altas para mim e não quis correr o risco de tentar recuperar e me afundar mais , nunca encontrei um jogo tão injusto como esse foi , foram depósitos um atrás do outro e não consegui ter uma vitória q significativa , relevante ao q vinha depositando ,

There is never a return, that's a fact, it's madness that plays so much

Não existe retorno nunca , isso é fato , loucura é que joga tanto

I acknowledge that you closed your account, but could you please clarify whether the misplaced deposit of 500 Brazilian Real was refunded to you?

Dear Ze2235,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.