BetOnRed Casino - Spielern aus einem eingeschränkten Land durften Einzahlungen vorgenommen werden.

Quite simply, the casino does not accept players from Germany and yet they still allowed me to deposit.

Ganz simple. Das Casino aktzeptiert keine Spieler aus Deutschland und hat mich trotzdem einzahlen lassen.

Dear keejan,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise if you used any VPN or IP-masking software to change your location so that you'd be able to access the casino website?

How long have you been registered at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Can you please tell us if you used a VPN or IP masking software to change your location to access the casino website?

• No I don't, I don't use a VPN.

How long have you been registered with this casino?

since 9 April

Their terms and conditions have been in effect since

01/01/2023 in effect. So I wonder why they let me deposit when it is quite clear that they do not accept players from Germany, but then tell me it is my fault.

Seems like a nasty fraud to me.

Thanks for your help

keejan

Können Sie uns bitte mitteilen, ob Sie ein VPN oder eine IP-Maskierungssoftware verwendet haben, um Ihren Standort zu ändern und so auf die Website des Casinos zugreifen zu können?

• Nein habe ich nicht, ich nutze keine VPN.

Wie lange sind Sie schon bei diesem Casino registriert?

seit dem 9 April

Ihre Terms and Conditions sind seit dem

01/01/2023 in Kraft. Ich Frage mich also warum sie mich einzahlen lassen haben, wenn ganz klar ist das sie Spieler aus Deutschland nicht akzeptieren, aber mir dann sagen, es sei meine Schuld.

scheint mir eine fiese betrügerische Masche zu sein.

Danke für ihre Hilfe

keejan

The Casino BetonRed is not displayed to me because of the German IP address. They still sent me emails before I registered. Very mean

das Casino BetonRed wird mir aufgrund der deutschen IP Adresse auch nicht angezeigt. Sie haben mir trotzdem E-Mails gesendet bevor ich mich angemeldet habe. Sehr fies

When exactly did you see the screen forbidding you to access your account due to your location for the first time?

How many deposits did you make to the casino? Were you able to play any games? What is your current balance?

Dear keejan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.