BetOnRed Casino - Das Konto des Spielers ist bis zur Auszahlung gesperrt.

It surely seems like a scam, I deposited allot and lost allot but finally secured a big win. But, they suspended my account and the withdrawal is pending so my concern is for all to not trust them as I have all the evidence of my wins. Their customer support is very robotic and won’t answer what you ask for. I am attaching a few screenshots to bring it up for all to avoid such scams.

Date of experience: 04 March 2025

Dear skohli83,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetOnRed Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• When was the last time you were in contact with casino support and what did you discuss?
• Have you passed account verification in the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

To start answering your questions, I would like to express my concern about the legitimacy of betonred.

1 I have been with this casino for a couple of weeks now and the account access was denied on 4th of march2025.

2 I couldn’t access any games and funds.

3 slots

4 No, the whole amount was with my balance and no bonus was involved.

5 I have been contacting them but they all have a scripted statement that they don’t know much about it.

6 Got an email 3 days back about account is verified completely.

I am not surprised about why there is no response as they surely don’t want to pay and allow the access of funds.

Dear skohli83,

Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear skohli83,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Already emailed two days ago all the screenshots of the winnings and proved betonred is a scam

I apologize, but I haven't received any email from your registered email address. Have you sent the information from a different email?

No emails related to BetonRed were received from March 20th to 22nd either. Thanks for the clarification.

Dear skohli83,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.