Bet Inferno Casino - Das Konto des Spielers wurde wiederholt geschlossen und wiedereröffnet.

Hello,

I have been playing at Infinzia and Frenwall casinos and have closed account after account.

Frenwall continues to launch new casinos for Swedes all the time, even though they lack a Swedish license.

Despite my telling them that I have gambling problems, they completely disregard this. I have lost a lot of money because they do not help me stop gambling.

The last time, I was very clear. I pleaded and begged never to be able to play at Frenwall casinos again, regardless of the license. They promised I would never be able to play on any account connected with them.

Now, they are opening new casinos with different licenses. This time, I managed to lose about 13,000 SEK in a few hours. Then, when I checked them out, they were connected with Frenwall. It's even stated on your site.

I have been in contact with support.

They say they have no connection whatsoever to Frenwall’s casino or Infinzia. Despite this, they promote these casinos on Betinferno.

They are blatantly lying!!! To say the least, they are untrustworthy.

I have tried to avoid gambling, but it is impossible when the operator offers no protection.

I therefore demand a refund. This is an unbelievably greedy and very irresponsible behavior. This must be stopped.

Hej

Jag har spelat på Infinzia och Frenwall casinos. Har stängt konto efter konto.

Frenwall fortsätter att starta nya casinon hela tiden för svenskar trots att de inte har svensk licens.

Trots att jag anger att jag har spelproblem så struntar de fullständigt i detta. Jag har förlorat stora pengar på att de inte hjälper mig att stoppa spelandet.

Sista gången var jag väldigt tydlig. Jag bönade och bad om att aldrig mer få spela på Frenwall casinos oavsett licens. De lovade att jag aldrig mer skulle kunna spela på ett konto som är sammankopplade med dom.

Nu öppnar de nya casino med andra licenser. Nu lyckades jag förlora ca 13000 krpå några timmar. När jag sedan kollar upp dom så är dom sammankopplade med Frenwall. Det står till och med på er sida.

Jag har varit i kontakt med supporten.

Dom säger att dom inte har någon som helst koppling till Frenwalls casino eller Infzia. Trots detta promotar dom dessa casino på Betinferno.

Dom ljuger helt uppenbart!!! Minst sagt oseriösa.

Jag har försökt undvika spelandet men det går inte när man inte ens kan skyddas av speloperatören.

Jag kräver därmed återbetalning. Detta är ett ohyggligt girigt beteende och väldigt oansvarigt. Detta måste stoppas

Dear jolle,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Regarding your situation, it is important to note that self-exclusion from one casino does not automatically protect you from other casinos, even if they are operated by the same company or connected in some way. Each casino has its own self-exclusion process, and it is essential to ensure that you self-exclude from each one individually to avoid further gambling activity.

I understand your frustration with the casinos’ response, especially when you have made efforts to stop gambling. I have a few questions to help clarify the situation and assist you further:

• Can you confirm whether you have contacted each individual casino directly to request a self-exclusion?
• Do you have any documentation or evidence of the communication where you requested to never be able to play at these casinos again?
• Have you attempted to self-exclude from all the casinos connected to Frenwall, including those recently opened?

Your cooperation is crucial for us to proceed with your case.

As a recommendation, we suggest using BetBlocker, a free service that helps individuals protect themselves from gambling by blocking access to over 84,000 gambling websites. This tool might be helpful in managing your gambling and preventing further issues. You can learn more about this service here: BetBlocker, and our Global Self-Exclusion Initiative here: Casino Guru Initiative.

If you have any communication or supporting documents related to your complaint, please forward them to petronela.k@casino.guru for further review.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela